Customer Service Client Services

John Eseosa Imade

***** ******* *****, *******, ***** 77099

Phone: 346-***-****

Email: ********@*****.***

PROFILE

Versatile, organized, highly motivated, hands-on, and driven client services professional with a demonstrated track record in maximizing customer service experience and exceeding organizational performance goals.

• An Exceptional team player with leadership and analytical skills

• A quick learner can adapt to most software quickly.

• Good communication skills both oral and written. Core Skills

• Consolidated work experience in customer service, Relationship Management, office administration, management, and operational function.

• Independent and requiring minimum supervision from stakeholders.

Computer Skills

• Microsoft Office Programs: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft

Outlook World Check, etc.

PROFESSIONAL EXPERIENCE

Ciient services and sales

UY Scutti, Missouri City Texas 2020 to April 2024

Actively engaging with customers promoting products and services, consistently meeting or exceeding sales targets.

Maintained a thorough understanding of products and servicies pricing, and availability, providing customers with accurate information to make informed purchasing decisions.

• Taking inbound calls and Making Outbound calls as required.

• Performing Customer verification steps including but not limited to, identity verification, phone, address, work, and proper disposition.

• Providing all relevant service information with accuracy and detail to ensure clients

understanding.

• Respond to the customers claims and inquiries appropriately with prompt, friendly and

courteous responses to personalize each contact for an optimal business result.

• Support Customers with Applications as required in an enthusiastic, positive manner.

• Providing internal support to teams when they encounter issues in carrying out daily tasks with reagrs to onboarded and exisyting clients

• Effectively utilize, online access to verification apps, technology, and equipment for day-to-day work activities (phone system, account management and email system, etc.)

• Cross selling other products .

Uncommon Events - Atlanta November 2018 to 2020

Part Time, Virtal support team member

• Management of incoming calls including clients requests and prospecting business enquiries and requests in a friendly, knowledgeable and professional manner.

• Coordination of scheduling and dispatching of service staffs to various events and Resolving client queries and complaints.

• Responsible for maintaining an effective recording system dispatch staff logs.

• Performing all other duties as assigned.

EDUCATION

• Bachelor’s Degree In Public Administration, University Of Benin, Edo State, Nigeria West Africa

REFERENCES

Provided Upon Request

Contact this candidate