Production Associate Customer Service
Resume:
H
JESSE
HERNANDEZ
******@******.***
Austin, TX 78724
SUMMARY
Hello, Im Jesse and I'd like to say I'm pretty outgoing, work fairly well with everyone and I work fast & efficiently. I would also like add that I'm responsible, mature and thrive in fast-paced environments. In-depth knowledge of all aspects of store operations, fast food, retail, and now a production associate. I also always try to identify and capitalize on improvement opportunities that betters myself as a person and possibly the company. SKILLS
Sales experience
Stocking
Retail sales
Detail-oriented
Customer service-oriented
Opening and closing procedures
Strong work ethic
People-oriented
Active listening skills
Staff training and development
Cleanliness
Kitchen equipment operation and
maintenance
Food plating and presentation
Organization
Team building
Safe food handling
Project organization
Communications
Workflow planning
Operational improvement
EXPERIENCE
Retail Manager
Temple, TX
Bealls Outlet/ Jul 2022 to Current
Trained and developed new employees to make their transition into the team as smooth as possible
Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures
Developed a visual store strategy based on market trends Established daily operating procedures to ensure that the store is clean, well-stocked, and well-organized
Provided exceptional customer service, resulting in a [Number]% increase in customer loyalty
Checked the quality of the merchandise and set up a proper display area on the floor. Production Associate
Austin, TX
Tesla/ Oct 2023 to Apr 2024
Completed product assembly according to standardized procedures. Used hand and power tools to perform operational and routine tasks. Diligently maintained safety and quality standards. Organized project components according to workflow. Facilitated project production by coordinating workflow, tracking production status and reporting and coordinating schedules.
Identified opportunities for improvement and implemented changes to increase productivity levels.
Inspected finished products for defects before sending the units down the line. Collaborated with team members to identify and resolve production issues in a timely manner.
Communicated with other departments to coordinate activities related to product delivery.
Organized workstations for maximum efficiency, reducing downtime between tasks. Operated automated machines used in the assembly line according to established procedures.
Supervisor
Temple, TX
Freddy's Frozen Custard & Steakburgers/ Feb 2021 to Mar 2023 Employees are coached and counseled to ensure that each work process is carried out in accordance with company policies
Maintained a high level of morale and teamwork on the production floor through frequent communication with [Number] employees
Was in charge of maintaining and enforcing cleanliness and organization standards Management-employee communication that is effective Demonstrated superior problem-solving and customer service abilities Created and implemented standards and procedures to ensure food quality safety Facilitated team lead, specialist, and associate coaching Set and enforced clear objectives to keep all employees on the same page and working together
Identified and adapted management methods based on the unique work styles of individual employees
Train employees to work on production lines and ensure that each employee is properly placed to ensure that efficient work processes are followed. EDUCATION AND TRAINING
High School
Temple High School Jan 2021
Temple, TX
Some college (No degree)
Architectural Engineering
Temple, TX
CERTIFICATIONS
ServSafe
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