Data Entry Customer Relations
Resume:
Becky Hamilton
Clients Service Specialist:
Jacksonville, FL 32207
****************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Relations / Administration
CIRCLE OF LOVE HOMECARE - Jacksonville, FL
August 2015 to November 2019
Coordinated client services and handled on call after hours call for any issues or scheduling requests called in. Gathered client information and provided weekly reports of data scheduled orientation and traing skills courses
CSR
FAITH TEMPLE - Jacksonville, FL
January 2006 to September 2015
Administrative clerical support data entry customer relations follow up creating member profiles and managing department developments supervised and gave oversight to departmental organization and structure
Customer Service Supervisor
WASHINGTON MUTUAL - Jacksonville, FL
December 2006 to November 2008
Supervised 60 customer relation clerical support personnel. managed inbound call center staff. Monitored and coached personnel on difficult calls. completed data entry profiles as call was being conducted
Client Service Manager
TLC, TENDER LOVING CARE - Jacksonville, FL
June 1999 to September 2006
Homehealthcare Administration, Client Scheduling and coordinating appointments and nursing services. Supervised Field staff and licensed personnel Facilitated: Orientation, training and in-services Validated employee files for completed required documents Education
Some College, Apprenticeship in Business Administration Broward community College - Fort Lauderdale, FL
February 1991 to August 1993
High school diploma
Skills
• Account Management
• Customer Relationship Management
• Clerical Experience
• Employee Orientation
• Management
• Human Resources
• Supervising Experience
• Relationship Management
• Strategic Planning
• Office Management
• Business Development
• CRM Software
• Recruiting
• Project Management
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