Data Entry Customer Service

Sukayla Thomas

Auburn, AL *****

334-***-**** - *********.**.****@*****.***

Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Skills

• Proactive and Self-Motivated

• Codes Reviewing

• Accurate Payment Posting

• Statement Issuing

• Evaluating Open Accounts

• Synergy

• Start Tool

• Casper

• Windows 10

• Microsoft Teams

• Microsoft Outlook

• Microsoft Word

• Microsoft One Note

• Microsoft Sharepoint

• Inbound and Outbound Calls

• Warm/ Cold Transfer

• Disputes

• Fraud Investigation

• Co Browsing

• Call Metrics

• QA

• QC

• Team Calibrations

• Patient

• Empathetic

• Active Listening

• Bill Payment and Recordkeeping

• Investigative Research

• Payment Management

• Data Entry and 10-Key

• Federal Regulation Compliance

• Customer Notifications

• Cash Application

• Bank Statement Reconciliation

• Credit and Collections

• Order and Refund Processing

• POS Systems and Ordering Platforms

• Responding to Difficult Customers

• Detailed Evaluations

• Issue Identification

• Information Updates

• Calm and Professional Under Pressure

Work History

06/2022 to Current

Accounts Receivable Specialist

Briggs – Auburn, Al

• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

• Prepared and mailed invoices to customers, processed payments and documented account updates.

• Identified, researched and resolved billing variances to maintain system accuracy and currency.

• Addressed each customers' needs and wants to recommend suitable product options.

• Exceeded sales goals, increased revenue and facilitated sales.

• Resolved order issues efficiently and enhanced customer satisfaction ratings.

• Contacted customers and prospects to generate new business to achieve company growth goals.

• Supported customers continuously from sales process to product set-up and use.

04/2018 to 06/2022

Customer Service Manager(2nd Job)

Taco Bell Restaurant – Auburn, Al

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

• Followed through with client requests to resolve problems.

• Greeted customers promptly and took orders to keep flow of traffic moving.

• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

04/2017 to 04/2018

Member Service Representative(Remote)

Sykes( Bank Of America) – Montgomery, Al

• Maintained financial accounts by processing customer adjustments.

• Maintained customer records by updating account information.

• Provided customer records, account statements and copies of checks.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Assisted customers with compromised debit cards and issued new credentials.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

• Educated customers on use of banking website and mobile apps.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Documented and detailed calls and complaints using call center's CRM database.

07/2016 to 04/2017

Payroll Specialist

Two Maids & A Mop Franchising – Auburn, Al

• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.

• Verified and submitted timekeeping information for accurate and efficient payroll processing.

• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

• Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.

Education

05/2016

High School Diplomacy : General Studies

Opelika High School - Opelika, AL

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