Business Analyst Project Manager

Professional Summary:

•IIBA Trained Business Analyst with the ability to apply industry best practices with advanced analytical, problem solving, and communication skills to translate requests into requirements and requirements into solutions

•Created hundreds of user stories and use cases

•Managed and groomed project backlogs

•PMI Trained Project Manager with extensive knowledge and experience using PM best practices to manage stakeholders, scope, schedules, roadmaps, priorities, changes, risks, and issues

•Technical training experience making presentations to stakeholders, staff, management, and C-level audiences

•Technical writing experience creating project user stories, MS Visio process modelling (including as-is and to-be diagrams), reports, user manuals, screen mock-ups, and high-level project documents

•Software quality testing background (creating testing teams, managing the testing process and staff, and documenting best practices, processes, and procedures)

•Extensive experience in client-facing relationships, business process analysis, object-oriented analysis, and structured analysis methodologies to understand the business, plan analysis work, define a solution, and DevOps

•Applied the attributes and processes of CMMI, Agile, Scrum, Waterfall, IEEE, and ISO Advanced skills in the use of MS Office, GPS, Jira, Access, MS Project, MS Visio, TFS, SharePoint, MS Test Manager, Erwin, Toad, Mercury, MMIS, SAP Peoplesoft, Doors, SQL, Oracle CRM, Salesforce, Cognos, and MS Teams

•Background in healthcare, pharmaceutical, health insurance, Medicare/Medicaid (CMMI), EMR/EHR records, energy delivery, manufacturing, transportation, print industry, corporate mergers and acquisitions, retail/factory pre-sales and marketing, financial institution cash management, and BPO

•Provided consulting services in Federal, state, and local government projects

Education / Certification:

B.S. in Computer Science/Business Administration – University of Evansville – Evansville, IN - 1987

Professional Experience:

CONDUENT Lexington, KY Oct 2022 – Jan 2024

Business Analysis Technical Engineer III

•Business analysis, requirements gathering, and user story creation

•Created as-is and to-be process flows in MS Visio and user stories in Jira

•Used Doors and ClearQuest to document and manage projects

•Member of the Alaska Medicare/Medicaid project team

•Member of the North Dakota Medicare/Medicaid project team

•Created requirements and testing involved in storing data contained in CMMI (EHR) fields

ALLIANCE COAL LLC Lexington, KY Jul 2022 – Sep 2022

Sr Business Analyst

•Business analysis, requirements gathering, and software support

•Worked on a project to research and support an off-the-shelf set of systems to run a self-insurance department

SOVEREIGN SPORTSMAN SOLUTIONS Nashville, TN May 2022 – Jul 2022

Sr Business Analyst

•Business analysis, requirements gathering, and use case creation in Jira

•Worked on a project to create reports online and export them

TOYOTA Detroit, MI Aug 2021 – Oct 2021

Business Analyst (Short Term Contract)

•Business analysis using Jira and workflow diagrams using MS Visio

•Created system workflow diagrams with MS Visio related to as-is and to-be quality assurance system use by vehicle production lines during assembly and testing of vehicles in the middle of a large change in the system for testing

VA HOSPITAL Austin, TX (Short Term Contract) Apr 2021 – Jun 2021

IT Specialist (Short Term Contract)

•Processed hospital staff hardware and software problem tickets at Lexington (KY) VA Medical Center

•Supported hospital staff with software issues that occurred as a new system is prepared to process EMR DB

CONDUENT – Lexington, KY May 2018 – Jul 2020

Business Analyst

•Business analysis, change control, gather requirements, create user stories, system testing, and UAT

•Business Analyst on the team to replace city and county government software for San Francisco California

•User stories and workflow diagrams were created using MS Visio and MS Word

•Business Analyst on the team to replace city government software for Sacramento CA using Visio and Word

•Business Analyst on project to provide and customize a state-wide system for South Carolina to manage their court systems gathering requirements and creating user stories in MS Word for import and export functions

KY CABINET FOR HEALTH & FAMILY SERVICES Frankfort, KY Aug 2015 – Sep 2017

Lead Business Analyst

•As-is and to-be process modelling, screen mock-ups, assist PM with change management, Jira user interface design, presentations, manage UAT testing, implementation support, JAD sessions, and Visio diagrams

•Lead Business Analyst on a successful implementation of Medicaid provider application that previously failed

•Created a process model to capture the Medicaid provider application process to support analysis efforts

•Lead the effort to redesign the common user interface for Medicare Provider application and approval process to be more user friendly and adapt to HTML5

•Designed an easy-to-use wizard-based review workflow to approve or deny Medicaid provider applications

•Prepared MS Visio RFP diagrams, process flows, and EMR/EHR data for upper management

•Projects involved requirements gathering, PM, healthcare data, SQL testing, CMMI, data integration, UAT, and DevOps

KY TRANSPORTATION CABINET Frankfort, KY 2007 – 2015

Lead BA/Testing Team Lead/PM

•Business analysis, process modelling, user stories, requirements traceability matrixes, data mapping

•Established and managed a testing team, conducted JAD sessions, designed user interface standards, created presentations for upper management, project management, and change control

•Lead analysis role in a state-wide vehicle registration reengineering project

•Established and documented a testing process and formed a team to do second level testing Lead Analyst on a successful implementation that manages right of way acquisition that previously failed

•Designed first KYTC system combining tabular and GIS spatial user interfaces with handheld data collection

•Designed a complex system to calculate IRP motor carrier registration fees for all 50 states and Canada

•Calculation analysis is now used by IRP Inc. to help member states understand each other's calculations

•Designed easy-to-use set of Wizards to help motor carriers comply with the IRP international agreement

•All projects involved requirements using Doors, SQL testing, data integration, change management, Devops

ACS/XEROX/CONDUENT Lexington, KY 2004 – 2007

Technical Solutions Architect/SQA Manager/OCR Dev Team Lead/Project Manager

•Management of DBA direct reports, website development, and project management of OCR configuration and testing for projects processing 1 million documents per day for 50 Fortune 500 customers

•Managed the entire SQA process, defined the SDLC, created test management plans and testing lab to test final implementations, management of testing teams, database testing and configuration using SQL and final say in version release for PMO projects with annual revenue over 1 million

•Analysis, design, and testing of BPO workflow subsystems for health insurance claims and credit card apps

•Defined a formal SQA/Testing process for the corporate PMO

•Created software to increase efficiency for processing of claims to providers and Medicare/Medicaid

•Managed direct and indirect reports both onshore and offshore including testing and DBA resources

•Defined and documented a repeatable SCRUM SDLC methodology for the PMO

•Created and conducted internal training for PMO-based testing, test case creation, and SQA implementation

VECTREN COORPORATION Evansville, IN 2001 – 2004

Programmer/Analyst – Energy Delivery Team

•Designed a PDA-based system for field technicians to record gas line inspection and repair information

•Solely responsible for the system that tracks gas leaks, and government compliance issues

•Developed and deployed client/server systems to multiple sites in different states via Citrix

•Assisted PMO in defining requirements for a GIS/GPS-based customer and issue dispatching system

ATLAS WORLD GROUP INC Evansville, IN 1997 – 2001

Programmer/Analyst – Client/Server/Web Team

•On team to move from a mainframe to client/server web front end that links with existing systems worldwide

•Successfully combined project management and development team lead roles

•Created some of the company’s first custom intranet web applications used worldwide

•Designed and developed intranet web security system for custom applications

GEO S OLIVE & CO – Evansville, IN 1990 – 1997

Sr Consultant – Computer Consulting Group

•Responsible for project and development team management, cost/benefit and scope analysis, proposals, contract negotiation, analysis and design, PM, testing, programming, SQL, training, implementation, support

•Involved in third-party accounting and medical practice software, and database schema reverse engineering

•Lead programmer on the Bristol Myers Squib merger database consolidation project

•Created a Warrant Tracking System for the Vandenburgh County Court/Sheriffs Dpt. and 10 other counties

•Completed several large-scale client/server implementations for Fortune 500 and smaller companies

•Created and conducted training classes on Windows, productivity tools, and custom applications

•In charge of connecting medical device readings into the medical records database for Deaconess Hospital

•In charge of software migration for Deaconess Hospital (and five other hospitals) Engineering and Maintenance, Medical Lab, ER, Pharmacy, Patient Complaints, and EHR

•In charge of design and implementing software to track the product research for Mead Johnson Nutritional’s

•On the IT team in the merger of Bristol Myers Pharmaceuticals and Squibb Pharmaceuticals

EVANSVILLE COURIER CO Evansville, IN 1988 – 1990

Programmer

•Analysis, design, programming, and supporting PDP-11 and VAX COBOL applications

•Part of the team that migrated entire company from DEC PDP-11’s to VAX clusters

•Helped introduce PC-based spreadsheet and database applications to the company

•Created a batch system to monitor each paper route’s status and issues

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