Customer Service Representative
Resume:
Rondale Lucky
*** ****** ** ****** ** 36695
251-***-**** • ***************@*****.***
Objective
I seek a full time or remote position with a progressive company in which can utilize my extensive experience in customer relations, coordinating, planning, and support of daily operational and administrative duties as a customer service representative. Primary proficiency’s are in code enforcement, customer service and remote sales services.
Work Experience
Customer service representative
Results Cx
Inbound calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information b using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits
All- state underwriter insurance processor
Pilot catastrophe
As defined by the magnitude of claims, up to 24-hour support Make initial contact calls and follow-up calls to insureds Track claims progress and compliance
Research prior losses
Notify and update agents
System and software expertise
Prompt technical assistance
All levels of call center support
Collect, review and analyze an applicant’s relevant history and records Obtain additional information about an applicant to determine coverage needs
Determine the level of risk for insuring or lending Offer recommendations on whether or not to approve an application Help agents determine premium costs
May 2022- April 2024
Aug 2013 - May 2016
May 2016 - Aug 2019
Evaluate insurance claims for accuracy and the coverage amount Customer service rep - remote
Lincare health
Outbound calls
Provide outcome-based solutions for our physician referral sources and existing patient population
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments Prepare and analyze the billing and setup paperwork for patient services Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommend potential products or services to management by collecting patient information and analyzing customer needs
Actively participate in the training of new customer service and sales personnel
References
Shaconna glen - supervisor- 251-***-**** Amanda ( ResultsCX) - +1-417-***-****
Education
Davidson high school
High school diploma
Coastal community college
Associate degree
Skills
Empathy
Problem solving
Communication
Technical knowledge
Patience
Tenacity
Adaptability
Customer service experience
Adaptability
Attention to detail
Collaboration
Conflict resolution
Creativity
Critical thinking
Decision-making
Effective communication
Emotional intelligence
Friendliness
Negotiation skills
Open-mindedness
Persuasion
Problem-solving
Product knowledge
Time management
Understanding body language
Writing skills
Contact this candidate