Accounts Receivables, Administrative, Customer Service, Human Resource

JUDITH COLE

********@*****.*** 754-***-**** Lauderhill, USA 33351

Summary

Result-oriented Collections Manager reduces delinquencies and mitigate risks with experience in Sales Administration and Human Resources Management. Eager to offer many years of in-depth experience to support the company’s mission and vision.

Skills

• Credit Risk Assessment and Management

• Customer Service Management

• Conducting investigations

• Debt Recovery and Collections

• Superior attention to detail

• Strong communication abilities

• Goal-oriented focus

• Managing staff welfare and benefits

• Assertiveness

• Critical Thinking

• Credit Limit Evaluation

• Office Management

• Team Leadership and Development

• Negotiation and Conflict Resolution

Experience

Select Brands Jamaica

Credit Administration and Collections

Manager

12/2015 - 04/2024

• Evaluated credit applications to extend credit to customers in accordance with company guidelines

• Compiled and delivered monthly credit status reports with 100% on-time accuracy, providing senior management with critical insights

• Additionally, preparing ad hoc reports as requested, resulting in a 20% improvement in decision-making efficiency

• Led regular meetings with sales representatives to achieve credit collection targets

• Delivered outstanding customer service to ensure 100% accurate and efficient service delivery

• Managed accounts receivable, collections and credit activities for a large customer base

• Monitored team performance metrics such as conversion rate, average time to collect payment

• Reached out to customers to discuss late payments and options for remitting amounts due

• Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials

• Prepare statements for customers

• Balanced batch summary reports for verification and approval

• Researched and resolved billing and invoice problems

• Prepare debit/ credit memo

• Prepare manual invoice when required

Kingston Industrial Garage

Sales Administrator

01/2010 - 10/2015

• Led and managed a dynamic team of 4+ employees, ensuring optimal performance and fostering a collaborative work environment

• Accurately generated and analyzed monthly commission reports for the sales team, providing insights and recommendations to enhance sales strategies and performance

• Performed administrative tasks such as filing documents and scheduling appointments

• Provided administrative support to sales team by preparing and organizing customer data

• Ensure adequate stationery are available for usage

• Attended and documented sales meeting minutes, distributed meeting notes, and assigned follow-up activities

• Greet and assist customers to foster positive experiences. Globe Insurance Company of Jamaica Ltd.

Human Resource Officer

01/2003 - 12/2009

• Administered comprehensive staff benefits programs, including pension plans, group life insurance, group health insurance, uniforms, and additional employee benefits, ensuring seamless and efficient service delivery

• Coordinated and facilitated the performance appraisal process, collaborating with department heads to ensure timely and accurate evaluations, fostering employee development and organizational growth

• Processed monthly requisitions for accounts payable, maintaining precise records and ensuring timely disbursement of funds to meet organizational financial commitments

• Prepared and submitted statutory returns, ensuring compliance with all relevant regulations and contributing to the company's financial integrity and accountability.

Education and Training

Liverpool John Moores University London, England PGDip. Business Studies

01/2012

The Jamaica Institute of Management Kingston, Jamaica Diploma in Human Resources Management

01/1995

Insurance College of Jamaica Kingston, Jamaica

Diploma in Supervisory Management

01/1993

The Jamaican Institute of Management Kingston, Jamaica Diploma in Management Studies

01/1992

Holy Childhood High School Kingston, Jamaica

High School Leaving Certificate

01/1984

Certifications training

• Advanced Human Resources Management, Cohen & Klein Consulting Inc., 2018

• Customer Service Management, Cohen & Klein Consulting Inc., 2018

• Compensation & Benefits Management, Cohen & Klein Consulting Inc., 2017

• Employee Welfare and Wellness Management, Cohen & Klein Consulting Inc., 2017

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