Customer Service Front Desk

Ollie Zelaya

Resume

*** **** ********* **. 407-***-****

**************@*****.***

COMPLIANT OBSERVANT PEOPLE SKILLS

QUALIFICATION SUMMARY

I have received a hospitality skill along with great adaptability within any work force I enter. I have picked up great habits in order to shift and correspond with my work. I’m very passionate and hard-working and most importantly manageable as a means to marinate all information given to me. Most important thing to me is that I work hard so others don’t have too. KEY SKILLS

Computer Proficiency Empathy Time Management

Problem-solver Multitasking Work Ethic

Communication Skills Optimistic Mindset Collaboration RELEVANT PROFESSIONAL EXPERIENCE

Front Desk Receptionist/ Cashier/ Greeter

2019 - 2021

Miracle Toyota

Davenport

This is my first job. I entered in High school and worked for around 2 years. This gave great perspective into customer service and providing quick and easy solutions for each guest. Also learning people skills and verbal professionalism.

● Starting out I worked as a greeter, greeting guests at the front of the building and guiding them to their intended visitation. I also handled keeping a specific rotation with all salesmen, removing them from the roster when they were with guests.

● As a receptionist I handled all calls throughout the dealership, meaning I had to be informed of all departments in order to provide correct information. I worked along with all Salesmen and customers to make sure everything was mailed and/or no miscommunication was held. I lastly handled calls with banks or other small businesses when other staff members couldn’t get to it.

● As a Cashier I operated in the Service Department, collecting payment after an amenity was done to their vehicle. I also dealt with applying for insurance and importing that information into the insurance website. Finally I filed and organized paperwork of each service done with each customer into a computer system and in regular paper form. Cashier/ Customer Service 2021-2022

Target Orlando

Working in Target taught me to be very efficient with my time and how to work in a fast paced environment. I was kept busy with cashiering and supporting customer service so I had to learn how to multitask along with making sure each task was completed correctly.

● With cashiering I handled checking out a customer with their items, as well as any follow up questions. I always worked effectively to maintain flow within the line to not cause a hold up.

● In Customer Service I handled returns, making sure returned items are put back in the correct place and most importantly resolving any customer complaints. I always tried my best to make sure all situations could come to a solution without having to involve any alternate parties.

● Working both cashier and customer service was a great deal of exercising both problem-solving and communication skills and each time was prosecuted more flawlessly on my part. Personal Assisting

2022 - 2024

Self Employment

Polk County

Dedicated and detail-oriented personal assistant with 2 years of experience in providing administrative support to executives in a Construction company. Strong organizational skills and ability to multitask in a fast-paced environment. Seeking to leverage my skills and experiences to support a dynamic construction company in achieving its goals.

● Managed executive’s calendar, including scheduling meetings and appointments as well as coordinating travel arrangements, accommodations and itineraries for business trips.

● Facilitated communication between executives, clients and vendors. Maintaining confidential and sensitive information with a high level of discretion

● Prepared and organized documents, reports and presentations. Lastly, managing office supplies inventory and ordering necessary supplies in a timely manner.

● Proficient in Microsoft Office, Word Excel and PowerPoint. ADDITIONAL EXPERIENCE

Warehouse 2021

Best Buy Polk

City

● Managed inventory tracking system to monitor stock levels and ensure accuracy.

● Coordinated with truckers to track movement of items and ensure timely delivery.

● Conducted regular inventory audits to reconcile discrepancies and maintain accurate records.

● Utilized warehouse management software to optimize storage space and streamline operations.

● Assisted in loading and unloading shipments, ensuring proper handling of fragile items.

● Implemented safety protocols to maintain a safe work environment and prevent accidents. EDUCATION

High School Diploma

May 2019

Ridge Community High School Davenport,

Fl

Associates Degree August 2022

Polk State College

Winter Haven, Fl

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