Insurance Agent Customer Service
Resume:
Eva Shipley
Cleveland, GA *****
*******@*****.***
Georgia Licensed Life and Health Insurance Agent with a strong background in customer service, adept at handling claims, servicing accounts, and managing bills. Experienced in training and onboarding new team members, ensuring seamless integration and knowledge transfer. Proven ability to provide exceptional client support and navigate complex insurance scenarios to achieve customer satisfaction and retention.
Authorized to work in the US for any employer
Work Experience
Supervising Insurance Agent
Globe Life Liberty National-Gainesville, GA
February 2023 to Present
Dynamic role requiring constant client communication between employees and business owners, leveraging extensive product knowledge and a deep understanding of sales. Specialized in claims assistance and compliance with Life and Health Insurance License regulations. Skilled in training entry- level employees on supervisory agent duties and proficient in various computer programs. Strong in client relations, phone literacy, door-to-door prospecting, people management, account information management, and adept at presenting products and programs to potential clients. Server
Chattahoochee Country Club-Gainesville, GA
August 2022 to May 2023
Responsible for opening and closing operations, delivering exceptional service to Chattahoochee Country Club members and guests. Engage in personalized interactions, offering wine and liquor recommendations while fostering member relationships. Maintain extensive knowledge of menu offerings and specialties, ensuring a tranquil yet inviting atmosphere. Additionally, perform catering, cleanup, and setup for events hosting 500 to 600 guests, embodying the club's service motto: 'Anticipate needs to exceed expectations.'
Waitress
Muller's Fried Cheese & Café-Helen, GA
July 2020 to July 2022
Effectively communicated menu details and preparation methods to accommodate dietary preferences, prioritizing safe food handling practices. Developed lasting customer relationships and conducted training for new team members, implementing a streamlined order-taking system that remains in use. Proficient in phone order management, cashier operations, and crafting specialty coffees. Administrative Representative
Habersham Medical Center-Demorest, GA
November 2020 to February 2021
Skilled administrative assistant with expertise in managing incoming calls, patient intake, insurance details, and demographic data within a hospital setting. Proficient in handling multiple phone lines as an operator and proficient in collecting patient payments. Effective in ensuring smooth administrative operations and delivering high-quality patient service. Education
High school diploma or GED With some college in Funeral Service Ogeechee Technical College - Statesboro, GA
August 2020 to December 2022
Skills
• Hospital Experience
• Restaurant experience (3 years)
• Food handling (2 years)
• Customer service (4 years)
• Presentation skills (2 years)
• Documentation review (2 years)
• Front desk
• Insurance sales (2 years)
• Sales Management (2 years)
• Staff training (3 years)
Certifications and Licenses
Life and Health Insurance Agent
March 2023 to March 2025
Currently a licensed Life and Health Insurance Agent.
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