General Manager Delivery Operations

DARRELL FARISS

Houston, Texas *****

713-***-**** *************@*****.***

EXECUTIVE SUMMARY

Reliable General Manager with over 20 years of experience overseeing warehouse and delivery operations. Expertise in leading warehouse and transportation teams to fulfill and deliver orders accurately while maintaining a focus on safety. Adept at collaborating effectively with management teams and other departments while prioritizing the customer's expectations. Relentless in my pursuit of improvement to create and sustain a world-class operation. Maintained a history of success in managing complex logistics operations, improving operational efficiencies, and reducing costs.

EXPERIENCE

HD Supply – General Manager; Houston, TX September 1988 – April 2024

● Directed operations across multiple warehouse sites, managing over 250 associates and overseeing 850,000 sq. ft. of warehouse space.

● Led a transportation fleet of over 80 trucks and drivers, optimizing logistics and delivery systems to enhance operational efficiencies and drive customer-facing metrics.

● Administered P&L of all operations in the Houston market, managing annual sales exceeding $260 million with a physical inventory of over $30 million.

● Enhanced associate retention through weekly engagement activities, monthly town hall meetings, one-on-one associate meetings, and monthly operational updates.

● Chaired the recruitment process and made strategic personnel decisions to build a high- performing team and reduce turnover.

● Oversaw safety program implementation and compliance, including CTPAT training and compliance for international trailer receipts.

● Facilitated daily, weekly, and monthly meetings with the management team to ensure consistent messaging to all of our associates.

● Championed a culture where all associates feel appreciated, respected, and included.

● Spearheaded the highest accuracy rate of 99.52% for large DCs in the company network. EDUCATION

University of Houston – Downtown; Houston, TX

Coursework in Business Management – Degree Not Completed SKILLS

● Technical Skills: Personnel Management, P&L Accountability, Annualized Budgeting, Productivity Analysis for consistent improvement, Cost Analysis and Reduction, Warehouse layout and slotting, Shrink Analysis and Reduction, Accident/Injury Review with root cause analysis and action plan

● Leadership Skills: Mentoring and Coaching, Change Management, Consistent process improvements, Effective Communication with internal and external customers

● Software Proficiency: Microsoft Word, Excel, Powerpoint, Teams, SAP, Workday, Kronos

● Certifications: Leadership Bootcamp, Finance for Non-Financial People, Six Sigma, DISC Assessment Training

ACTIVITIES

● Volunteer at the Houston Food Bank for over 10 years.

● Volunteer at an Annual Build a Bike event, building bicycles for underprivileged youth during the holiday season.

● Passionate about maintaining an active lifestyle through gym, running, biking, and hiking.

● Enjoy spending quality time with my family.

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