Customer Service Administrative Support
Resume:
JC
JESSICA CAREY
*************@******.*** 302-***-**** Camden, DE 19934 WWW: Bold Profile
I'm a highly-motivated employee with the desire to take on new challenges. I have a strong work ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I'm entirely focused on providing professional service and support to every client. Also I am diligent about scheduling appointments, managing packages and routing mail to recipients. I have a very positive nature with excellent people skills.
Administrative Support
Multi-Line Telephone Systems
Calendar Management
Schedule Management
Documentation And Reporting
Information Protection
Greeting and Seating Clients
Positive and professional demeanor
Direct and Correct, Inc. Camden, DE
Receptionist
08/2020 - Current
Schedule and confirm appointments.
Update and record employee and client information to maintain records. Serve visitors by greeting, welcoming and directing them. Sort incoming mail and direct to correct personnel each day. Monitor office supplies inventory and place orders when necessary. Provide excellent customer service at all times while interacting with both internal and external contacts.
Answer incoming calls, take messages, and transfer calls to appropriate departments or personnel using multi-line phone system. Maintain a neat reception area by organizing materials. Sort invoices for accounting department.
Protect clients' rights by maintaining confidentiality of information. Camden Wyoming Market Camden, DE
Customer Service Associate
08/2015 - 05/2018
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Addressed inquiries, resolved customer issues, and managed customer relations.
Followed policies and procedures to meet or exceed established performance requirements.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Promoted brand and marketing campaigns to create interest with customer.
Answered phone calls from customers promptly and courteously. Tracked inventory levels of popular items to ensure availability for customers' orders.
Summary
Skills
Experience
Piercing Pagoda of Zale Dover, DE
Store Manager
09/2004 - 12/2011
Balanced sales, reconciled cash and made bank deposits. Trained and mentored associates to teach daily tasks and procedures. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Monitored employee performance and identified performance gaps for corrective action.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Movie Gallery Woodside, DE
Assistant Manager
06/2003 - 02/2005
Supervised daily operations including scheduling shifts, assigning duties. Resolved conflicts between team members in an effective manner. Ensured compliance with safety regulations and company policies. Communicated regularly with customers to gain insights into their needs. Managed customer service inquiries and complaints in a timely manner. Monitored employee attendance records, timekeeping, and payroll information.
Maintained accurate records of sales transactions using point-of-sale systems.
Interviewed prospective employees and provided input to HR on hiring decisions.
Reviewed completed work to verify consistency, quality, and conformance. American Traffic Safety Services (ATSSA) Fredericksburg, VA Certified Flagger in Flagging And Traffic Control
04/2024
Caesar Rodney High School Camden, DE
High School Diploma
06/2003
Education and Training
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