Customer Service Finance Manager

Eren Donmez

Mobile: +44-755*-****** Email: ******.****@*******.***

EDUCATION

Sixth Form London, UK

● The Warren School – A-levels

o Grades - Economics (A*), Mathematics (A) and Business Studies (A) o Extra Qualifications – UKMT Senior Mathematics Challenge (Silver – 2nd) o Accolades – 1st boy in my sixth form to receive a A* for Economics PROFESSIONAL EXPERIENCE

E&B Meat Products London, UK

• Accounts Assistant Aug 2021- May 2023

o Led a dynamic team in conceiving, developing, and presenting a comprehensive business proposal to senior executives, showcasing strategic thinking and collaboration skill. o Collaborated on management account tasks, including supporting the Finance Manager in maintaining cashflow forecasts and balance sheet reconciliations. HSBC London, UK

● Work Experience During A-Levels One week experience o Led a dynamic team in conceiving, developing, and presenting a comprehensive business proposal to senior executives, showcasing strategic thinking and collaboration skill. o Gained a comprehensive understanding of diverse banking functions by actively engaging in various departments, focusing on sales integration across multiple sectors. Uber boats By Thames Clippers London, UK

● Customer service advisor May 2023- ongoing

o Collaborated closely with fleet control teams to proactively gather and interpret real time data on boats statuses and marine traffic conditions. Effectively translated this complex information into clear concise updates for customers, ensuring they were well-informed and in order to provide exceptional service.

o Proficiently managed crowds and maintained order during high-traffic events, demonstrating exceptional interpersonal skills and ability to engage and connect with many potential customers. o Provided exceptional customer support by delivering outstanding service to customers by promptly addressing inquires, resolving issues, and ensuring their needs were met with professionalism and empathy.

IT SKILLS

Microsoft 365: Proficient across multiple Microsoft products including word, PowerPoint, teams etc. Excel: Specifically proficient in Excel with a few functions from fundamentals such as IF and SUMIF to more complex functions such as PMT and XNPV.

CERTIFICATES & ACHIEVEMENTS

● QMUL Global Excellence Program Scholarship - Qualified for Queen Mary Global Excellence Program valued at £2000 due to my A-Level results qualifying as exceptional.

● Yale University online course: Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator