Food Service Customer
Resume:
Bertha L Scott
Jacksonville, Florida 32211
*************@*****.***
OBJECTIVE: To obtain a position with opportunities to grow where my skills and experiences will be utilized.
TECHNICAL SKILLS:
Working with confidential records
Time and people management
Interpersonal and verbal Communication
Team work
Effective listening
Problem solving
Decision making
Quick learning
Multi-Tasking
Proficient in Power Point, Excel &Microsoft
Customer service skills
EMPLOYMENT:
2024 – Present S.A.F.E. Management Security Jacksonville, Florida
S.A.F.E. Security Guard
Monitored the stadium
Monitored the behavior of the Fans
2018 – Present Jacksonville Sheriff Office Jacksonville, Florida
School Crossing Guard
Assist children across School Walk
Monitored children behavior
2017 – Present City of Jacksonville Jacksonville, Florida
Retired Senior Volunteer Program
Read and be creative to Pre-K’s for 1 hour weekly
Select books based on topic given by teachers
Summer of 2014 and 2021 City of Jacksonville Jacksonville, Florida
Site Aide AND Site Supervisor
Serve meal
Clean up after meals
Ensure children eat all meals on site
Take accurate meals counts at point of service
Account for delivered of meals
Ensure safe and sanitary conditions at site
Implement alternate food service arrangements during inclement weather
Ensure that the program operates in accordance with appropriate rules and regulations
Implement alternate food service arrangements during inclement weather
Ensure that the program operates in accordance with appropriate rules and regulations
Enter all meals into the Meal Trackers each day
Make suggestion for corrective actions if problems occur
Ensure site follow through on corrective action if problems occur
Conduct onsite training when appropriate
Take care of other duties as assigned
Summer of: 2022 Boys and Girls Club of NE Florida Jacksonville, Florida
Site Supervisor
Serve meals
Clean up after meals
Ensure children eat all meals on site
Take accurate meals counts as meals are served
Account for when meals are picked up
Ensure safe and sanitary conditions at site
Implement alternate food service arrangements during inclement weather
Ensure that the program operates in accordance with appropriate rules and regulations
Enter all meals into the Meal Trackers each day
Make suggestion for corrective actions if problems occur
Ensure site follow through on corrective action if problems occur
Conduct onsite training when appropriate
Take care of other duties as assigned
2009 - Present Guardian Ad Litem Jacksonville, Florida
Volunteer Child Advocate
Investigate cases
Evaluate clients' problems
Develop treatment plans with clients
Provide counseling
Direct clients to other areas of assistance
Attend conferences with individuals and families
Visit homes to ensure clients are in compliant with court orders
Write judicial reviews and monthly report
Review cases to offer recommendations to judges
1975 - 2008 Blue Cross Blue Shield of Florida Jacksonville, Florida
Claim’s Examiner- Quality Analyst - Collection Specialist
Processed claims for subscribers, doctors and hospitals
Processed and audited claims for overpayment recovery
Gave feedback to examiners in reference to guideline discrepancies
Prepared monthly reports
Corresponded with clients via phone and letter
Trained new examiners
Resolved critical inquiry for internal and external customers
Maintained accounts receivable for control inventory
Collected overpayments from claims
Helped create data set
Wrote yearly performance reviews
EDUCATION:
2012 University of Phoenix Jacksonville, Florida Master of Science (Psychology)
2009 University of Phoenix – Jacksonville, Florida Bachelor of Science (Business Management)
Contact this candidate