Customer Service Experience
Resume:
Nice to meet you
I’m Zema Riseling
Durham, NC 27701
Cell: 919-***-****
*************@*****.***
Career Summary/Skills
● Microsoft Excel & Google Excel
● Professionally Barista trained by Joe Van Gogh
● familiar with POS devices
● Experienced on register, collected payments, and provided accurate change.
● Kind & efficient customer service
In Summary: My experience is concentrated in Retail positions with exposure to Administrative or Clerical/Admin as well as 3 years of experience In the restaurant industry Experience
The Scrap Exchange Thrift
Nov 2023 - April 2024
● Manage the clothing section + volunteers
● Decide what clothes were considered “upriced”
● Register
Frog Hollow Outdoors
May 2023 - August 2023
● Microsoft Excel and Google calendar to organize trips.
● Co-social media coordinator
● One-on-one conversations with clients that would come by the office Gained exceptional customer service skills both over the phone and in person Buzzy Bakes
May 2023 - August 2023
● Baked cookies, cupcakes, milkshakes, cupcake sundays, ect...
● Prepared dough for the week on my days off
● Worked register with efficient service sometimes with lines out the door Museum of Life And Science - Elements Café
June 2022 - August 2022
● Worked a small coffee shop in a gift shop all by myself - fast paced environment
● Developed excellent customer service skills especially when it comes to parents with young children.
● Helped manage inventory and restocking goods
December 2021
Joe Van Gogh Coffee, Durham NC - Seasonal Warehouse Team member
● Professionally Barista trained
● Learned how to work fast paced with large machinery and other equipment March 2020 - July 2021
Foster's Market, Durham NC - Waitress, Barista, & Cashier
● Served and bussed food, made drinks, made sure sure all orders go to the right people
● Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness
● Fast-paced environment, taking orders with long lines and very efficient customer service.
● Trained new team members in cash register operation, stock procedures, and customer service..
● Provided exceptional service to high volume of daily customers June 2019 - January 2020
Chaz’s Bull City Records - Retail worker
● Gained experience working hands on with customers
● Assisted with visual appeal of store
● Attended to restocking
● Cleaned Records
Education
Durham School of the Arts Durham, NC - GED
St. Lawrence University Canton, NY - Some college
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