Customer Service Patient Care
Resume:
Rodisha Shann
************@*****.***
Objective:
Actively seeking an Admitting position where I can optimize my patient excellent customer service resolving and organizational skills to contribute to increased patient satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your healthcare practice.
Skills & Abilities:
Active listening, Adaptability, Attentiveness, Conflict resolution, Creativity, Decision-making, Dependability, Effective Communication, Open-mindedness, Patience, Quick Thinking, Cash Handling, Customer Service, Collections, Data Entry, MSWord, Microsoft, Multi Phone Lines, Administration of Medication and Pharmacology
Education:
Altierus, Career College (ASHP Accredited), Pharmacy Technician Graduate 09/2017
Life care Solutions, NA Certificate 8/2015
Churchland High School, High School Diploma 6/2013
Experience:
Velocity Urgent Care 06/2023-03/2024 Patient Care Specialist
Ensuring exceptional patient care while performing a variety of complex administrative task.
Scheduling Patient Appointments and outpatient procedures.
Coordination of referrals, resources, and pre-authorization
Communication with the patient’s proper documentation and collection of co-payments if necessary.
Assisting with problem solving, incoming requests and opening of the office.
Eric Moody and Associates 1/2022-11/2022 Legal Secretary
Perform secretarial duties using legal terminology.
Prepare legal paperwork and correspondence such as PI (personal injury), wills, estates.
Preparing court documents and maintaining attorney calendar.
Making daily mail and bank drops
DUKE ENERGY 02/2021-12/2021 Customer Care Specialist
Customer Service handling customers’ needs
Using Effective listening skills and communication skills with every transaction
Interacting with external and internal customers
Multi-task and navigate between multiple computer systems quickly and accurately assisting customers and meeting performance expectations.
CKS Financial 04/2018- 02/2021 Recovery Specialist
Responsibility for reviewing each account and collecting past due payments.
Bringing in the maximum amount of revenue
Collecting on charge off accounts
Customer Service
Taking Outbound and Inbound calls
Conduent 10/2017-04/2018 Customer Care Associate I
Responds to telephone inquiries and complaints using script and procedures.
Gathering Information, research/resolve inquiries and logs customer calls
Communicates appropriate options for resolutions in a timely manner.
Inform customers about services available and assess customer needs.
Prepares standard report to track workload, response time and quality of input.
Reference available upon request
Contact this candidate