Customer Service Representative
Resume:
GED
Marianna Adult Center
Marianna, FL
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
STEPHANIE ”
JONES
CONTACT
***********@*****.***
Grand Ridge, FL 32442
EDUCATION AND
TRAINING
SUMMARY
SKILLS
07/2020 - Current
Customer Service Representative
Catalyst Fabric Solutions Marianna, Florida
• Shipping and Logistics
• Assertiveness
• CRM software proficiency
Customer satisfaction
measurement
•
• Order Processing
• Conflict Resolution
• Problem Resolution
• Microsoft PowerPoint
• High-energy attitude
• Microsoft Office expertise
• Team Development
• Active Listening
• Adaptive team player
• Follow-up skills
Shipping and receiving
understanding
•
• Microsoft Office Suite
• Attention to Detail
• Teamwork and Cooperation
• Relationship Building
• Shipping and receiving
• Safety Procedures
• Warehouse Safety
• Pallet jack use
• Warehouse Software Systems
• Package preparation
• Professionalism
• Microsoft Office
• Goal Setting
EXPERIENCE
Provided exceptional customer service to ensure
customer satisfaction.
•
Tracked orders from start to finish to ensure timely delivery of goods or services.
•
Performed administrative tasks such as filing
paperwork, updating databases and generating
reports.
•
Resolved complex problems by working with other
departments to provide solutions that meet
customer needs.
•
Utilized job-related software to prepare change of address records and issue service discontinuance
orders.
•
Organized warehouse space for efficient storage of products.
•
Operated scanners, computers, and other
equipment to track orders.
•
Followed established guidelines for picking orders accurately.
•
Maintained a clean work area by sweeping,
mopping, dusting shelves.
•
10/2018 - 06/2020
Construction Worker
Neal's Handy services Bascom, Florida
Prepared and completed warehouse orders for
delivery or pickup according to schedule.
•
Preserved safe work environment by maintaining
clean workstations and pallet area.
•
Loaded and unloaded shipments from trucks and
picked up and moved heavy packages and items
using forklifts.
•
• Verified shipping documents for accuracy.
Set up and operate printing press to print designs or logos on fabric, paper, cardboard, plastic, metal, glass, or leather items.
•
Make adjustments to temperature controls based
on type of material being printed.
•
Maintain detailed logs of work performed including timesheets and materials used.
•
Monitored progress of construction activities
making sure deadlines were met.
•
Built temporary supports during construction
processes such as shoring up beams or columns
until they are set in place permanently.
•
Utilized power tools such as saws, drills and
sanders when necessary on projects.
•
Operated a variety of tools to excavate, move and
grade earth for foundations, trenches and roads.
•
Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting
scaffolding.
•
Conducted regular maintenance checks on all tools
used during construction process ensuring that
they were properly functioning at all times.
•
Inspected work areas for safety issues before
beginning any task.
•
Cleaned job sites daily removing debris, dirt and
hazardous materials safely.
•
Performed various carpentry tasks such as
constructing walls, installing doors, windows and
siding.
•
Completed carpentry work and installed crown
molding and wood flooring to meet customer
•
11/2016 - 10/2018
06/2013 - 06/2016
Cleaner
Allure Cleaning Jacksonville, Florida
Used Car Sales Manager
We help foundation car lot Jacksonville, FL
preferences.
Transported trash bags to designated disposal
areas.
•
• Emptied wastebaskets and replaced liners.
Replaced air filters on heating and ventilation
systems.
•
• Scrubbed walls to remove scuff marks or stains.
Cleaned bathrooms, including toilets, sinks,
countertops, mirrors, and floors.
•
Maintained cleaning equipment and materials in a
safe and sanitary working condition.
•
Stocked supplies such as soap, toilet paper, and
paper towels in restrooms.
•
Swept and mopped floors, vacuumed carpets, and
dusted surfaces.
•
Washed windows both inside and outside of the
facility.
•
• Polished furniture to remove dust and dirt buildup. Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
•
• Swept sidewalks and driveways of debris.
Reviewed documents such as titles, registration
forms, insurance policies, contracts, warranties and extended service agreements prior to closing a
sale.
•
Maintained accurate records of all vehicles sold,
including customer information, pricing data,
payment terms.
•
Scheduled appointments with potential customers
interested in purchasing used cars from the
dealership.
•
Developed and implemented successful sales
strategies to increase customer base.
•
Provided excellent customer service by responding
quickly to customer inquiries or complaints
•
regarding vehicle purchases.
Contact this candidate