Professional Problem Solver Customer Services Representative
Resume:
Shelly Leigh Singer
Customer Service Representative /Sales Representative /
Management/ Marketing
Customer Service and management are some of my best qualities, and being a customer service representative is the perfect combination of the two and something I consider myself to be very adept with. I have been in the customer service and sales industry for over 25 years. I am an attentive, highly organized, hard working, and very detailed. I Hit a top rank level of product sales, most sign ups of customers, IBO's in nutrition company, Genesis Pure . 1st 8 months of being in company was rewarded with a all expense paid trip to Paris France and a Cruise. I have an amazing ability to handle multiple stressful tasks at once. I have years of experience supporting high profile, high stress clients, executives, and can anticipate well the needs of clients. I am compassionate, caring, kind, patient, personable person. I am an excellent employee and business owner. Upstanding working in an a medical setting as a senior laser technician, sales assistant to a plastic surgeon, office management administrative duties, or one on one with a single person as a personal assistant and property manager. I am dedicated and strive to further my knowledge and skills. I love growth within myself as a person, also in my work. I am always a team player cheerfully interacting with staff and customers, often taking on several roles at throughout a single day.
Work History
2018-01 - Current Personal Assistant
Richard Ridings, Austin, TX
Supervised household staff, contractors and vendors - over 15 employees. Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation. Entrusted to handle confidential and sensitive situations in professional matter.
Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time. Maintained appropriate filing of personal and professional documentation. Maintained entire family's schedule and organized events daily basis, and maintained contact with them..
Austin, TX 787**-*****
**************@*****.***
Liaised with key accounts to deliver targeted administrative support, including estate, household and property management. Screened personal and business calls and directed to appropriate party. Answered high volume of phone calls and email inquiries. Filed paperwork and organized computer-based information. Kept detailed track of household and maintenance inventory and schedules.
Organized and cared for clients' homes and properties by maintaining and preparing for arrival and daily living requirements. Managed residential properties and staged homes prior to clients' arrivals. Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
Displayed absolute discretion at handling confidential information. Oversaw daily household activities for traveling clients. 2017-01 - Current Residential Property Manager
Richard Ridings, Austin, TX
Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs. Maintained operational facilities attractive to potential future tenants by organizing regular maintenance, major repairs and capital improvement projects.
Compiled maintenance and repair requests for submission to necessary departments and reached out to local contractors for bid proposals. Used strong negotiating talents to obtain reasonable fees from contractors for construction and labor work.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes. Managed 1 property and addressed all tenants' issues. 2013-10 - 2019-10 Independent Business Owner
Self-Employeed [Genesis PURE], Frisco, TX
Applied human resources expertise to optimize hiring, training and performance.
Kept all building areas and equipment functional and well-organized to promote business performance.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Consulted with over 100 customers to assess needs and propose optimal Product solutions.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Demonstrated products and specific features at customer locations and special events.
Identified prospect needs and developed appropriate responses along with information on suitable products and services. Proactively managed client correspondence and recorded all tracking and communications.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Set up appointments with potential and current customers to promote new products and services.
Performed cold-calling and follow-ups with leads to secure new revenue. Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Supported customers continuously from sales process to product set-up and use.
Networked at events and by phone to expand business profits and revenues.
Coached customers' staff and demonstrated product use and maintenance.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches. Coordinated trade shows and created marketing collateral to reach greater potential customers.
Used consultative sales approach to understand and meet customer needs.
Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing. Used consultative sales approach to understand customer needs and recommend relevant offerings.
Researched potential clients and markets to prepare for appointments. Addressed each customers' needs and wants to recommend suitable product options.
Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
2012-12 - 2013-12 Senior Laser Technician/Skin Care Specialist Medilaser, Frisco, TX
Assisted manager with daily spa operations, including opening and closing procedures.
Carried out administrative tasks, including product inventory checks, charting and consultations.
Fostered friendly, warm and exceptional customer experience. Notified supervisor of supply needs to ensure necessary items were in stock. Resolved customer complaints and facilitated conflict resolutions. Performed over 20 facials, chemical peels per week. Suggested appropriate therapy based on current health of client. Flexibly worked evenings and weekends to ensure proper spa coverage. Developed individualized, therapeutic skin care programs. Handled busy schedules and stayed on top of key deadlines. Stocked treatment rooms with proper supplies.
Executed laser hair removal and microdermabrasion procedures. Recommended retail products for at-home use.
Analyzed skin condition and made appropriate product recommendations.
Welcomed clients arriving for appointments.
Performed body treatments, including waxing, body wrap application and vibradermabrasion.
Discussed procedures and treatment options with clients. Assessed condition of clients' skin in order to make recommendations to improve skin quality.
Informed guests of appropriate products available to increase retail sales. Performed consultations for patients before scheduling treatments. Performed special anti-oxidant, acne and microdermabrasion facial services.
Advised clients on proper home-care regimens.
Education
2017-05 - 2017-08 Technical: Laser Technician
Aesthetics Laser School And MedSpa - Addison, TX
2011-03 - 2011-04 Laser Technician: Laser Hair Reduction/skin Tightening/IPL's National Laser Institute - Dallas, TX
2009-08 - 2009-12 Aesthetician: Skin Care Products/Facials/Micro-derm Peels ITS Academy School of Beauty - Plano
2007-01 - 2008-06 Associate of Science: Basic Associate of Science Degree Collin County Community College District - McKinney 2004-01 - 2006-06 Associate of Science: Basic Associate of Science Degree Brookhaven College - Richardson, TX
Skills
Excellent
Strong problem solver
Communication skills
Social media savvy
Schedule management
Highly organized
Commitment to quality and service
Relationship/team building
Time Management
Public relations background
Multi-line phone proficiency
Administrative support
Very Good
Sales
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