See resume.

Education:

• B.A., University of Massachusetts, Amherst, 1992

• M.Ed., Lesley College, Cambridge MA, 1994

Computer skills:

• Basic to intermediate Microsoft Office Professional

• BASIC HTML

• MS Work Suite

• MS Publisher

• Some Deltek (DOS version only)

• Basic Web designing skills,

• Some Visual Manufacturing

• Some knowledge of The S.MA.R.T. System.

Other Relevant skills:

• Design formations

• Creating/maintaining data bases

• Filling out forms

• Communicating with vendors/customers,

• Consolidating invoices.

• Putting together manuals and handbooks.

• scheduling meetings and appointments,

• Ordering and maintaining supplies

• Trip planning

• Completing expense report in an already created spread sheet

• Project assistance,

• Building BOMs (Build of Materials)

• Facility management assistance

• Inventory maintenance

• Maintaining and filling out purchase requisitions

• Creating work orders using already established program

• Designing and maintaining digital databases

• Bilingual-Chinese,

• Basic to intermediate sign language

• Some photography,

• Teaching

• working with special needs population

• Cashier

• Independent sales consultant

• Dealing with low income families

Achievements, Certifications and Involvements:

• Volunteer for PEER Servants, Boston, MA chapter 2013-present

• Certificate in Microsoft professional 2000 May 2000

• Performance Award, Concepts NREC January 2002

• Mystery shopper certification

• Basic American Sign Language Certification, 1995

• Basic American Sign Language II Certification 1995

• Lead Teacher, Preschool certification, MA 1999

• Member of the National Association of Executive and Administrative Assistants(NAESAA), 2000

• Member of the National Association for Early Childhood and Young Children (NAEYC) 1992

• Participated in the Overseas Study Tour Program in Taiwan, Summer 1992

• Employee of the Month, Olsten Staffing, November, 1999.

• Host Family Program at University of MA/Amherst, MA, 1991-92

• Peer Health Promoters program, Heath Services, University of MA/Amherst, MA 1990

• ESL tutoring program, University of MA/Amherst, MA 1990

• BASIC nursing home ministry, Grace Chapel, Lexington, MA 1995-2000

• Soulfood, Homeless ministry, Grace Chapel, Lexington, MA 1995-2005

• Nursing home ministry, Mount Hope Christian Church, Burlington 2005-2009

• Lead Teacher, Preschool, w/ Emphasis on Special Needs Children 1992 Experiences:

Robert Half Summer 2020- present

Various Temporary Positions

• Cyber Security Summit

Event help. November 2023

Checking people in and providing information as needed. Putting together and handing out name tags. Used iPads to help with check in and searching and creating name badges.

• CTAD Congress

Event Help. October 2023

Registration desk handing out name tags and booklets and information desk for posters.

• Law office of David G. Baker February 2023

General Office Clerk

Sorting and fling documents and records and other related office tasks such as sorting mail for filing.

• CWP/William Lea, Inc., Boston, M

Office Service Specialist October 2022

Scanning small and large projects, copying, printing, maintenance of printers/copiers, answer phone, assist clients and employees, complete necessary logs, pick up and deliver mail, send and receive packages and mailings, work with a risograph machine to create documents and blueprints, bind and assemble manuals and handouts and set up conference rooms, call for repairs as needed.

• G3 Communications, Boston, MA August 2022

Event Assistant

Assisted in as event staff for a symposium that took place during a conference that took place in Boston, MA. Scanned badges, held up signs and directed people to the symposium. Assisted with tear down of event

• Guide Point Global July 2022

Help Desk Analyst l

Assisted the MIS person in counting inventor and determining the needs for the computer and AV equipment and other office equipment in preparation for more employees returning to the office after the pandemic ended.

• POACH Communities July 2022

Administrative assistant

Helped tenants both in person and over the phone for a short term assignment. At a housing office

• Boston Sand & Gravel Co. June 2022’

PT General Office Clerk

Scanned information into the computer for storage and retrieval purposes

• Robert Michaels Communications June 2022

Project assistant x2

Scanned badges and directed conference goers to th a symposium and helped with the tear down of the symposium.

Conservation Law Foundation June 2022

One day fill in for an employee out at a meeting. Answered and redirected calls and answered the door and sorted and delivered mail.

• SHP Management April-June 2022

Receptionist/Office Assistant

Answered phone, helped tenants both over the phone or in person, redirected calls, took down messages filing, retrieval of files, receipt of rental checks, contacting tenants to set up meetings and retrieve necessary paperwork for housing applications or to sign paperwork, calls for complaints and resolving tenant issues setting up repair and work orders and other appointments and other copying, scanning and other office related tasks for a property management office.

• Herb Chambers, Medford, MA April 2022-June 2022

Receptionist

Answered phone, redirected calls, answered general questions, helped with orders for parts, car sales and entered information into related software and made copies.

• Law Office of David G. Baker, Boston, MA March-April 2022 File Clerk

• Filing and sorting documents for filing and fling folders for a lawyer.

• Compass Group, USA April 2022

Building Ambassador

Sitting at the table to hand out information or assist employees as they returned to the office from being out due to the Covid Pandemic.

• Cruz Management

Receptionist Feb 2022-April 2022

Answered the phone and assisted tenants or resolved issues they might have or answered questions for them. Processed rental checks for a two day assignment filling in for the person out on vacation

• City of Somerville

General Office Clerk February 2022

One day front desk position. Greeted employees and customers and assisted or directed them to the right department or office if needed. Made sure everyone was wearing a mask or they needed to return with a mask on.

• C.N. Wood Co., Inc.

Receptionist September 2021

Temporary front desk/ receptionist. Answered the phone and directed calls to the right person or department. Helped and assisted clients or directed them to the right person for assistance.

• Data Scan, Inc. Sept 2020

Inventory Clerk

Scanned inventory in a hardware store using a scanning machine to count inventory. Randstad Staffing USA December 2022-Present

Various Temporary Positions

• Harvard University, December 2023

Exam proctor

Proctored exams for students in the Harvard University Disability services program. Administered exams and monitored the students while they were taking the exams. Also was floater for some of the proctors covering their breaks or when they needed to step out of the room.

• Harvard University, May 2023

Exam proctor

Proctored exams for students in the Harvard University Disability services program. Administered exams and monitored the students while they were taking the exams. Also was floater for some of the proctors covering their breaks or when they needed to step out of the room.

• Lab Central, Inc. January 2023

General Officer Clerk

Filied in for the front desk while the employees were attending a meeting. Checked people in, answered and redirected phone calls a stocked the kitchen.

• Harvard University December 2022-January 2023

Exam proctor and Floater

Proctored exams for students in the Harvard University Disability services program. Administered exams and monitored the students while they were taking the exams. Also was floater for some of the proctors covering their breaks or when they needed to step out of the room.

• Harvard University December 2022

Event support

Checked in students and staff attending a Departmental Christmas party. Experis/Manpower April 2022

Hiring Event for American Airlines

• Assisted attendees to their appointed locations

Kelly Services February 2020

Call Center Representative

• Matching students with tutors at an on line tutoring company

• Used Excel spread sheets to keep track of clients and scheduled appointments

• Utilized email and slack to communicate with other employers

• Contact parents or students to set up tutoring sessions

• Input and revise information on various databases as needed Manpower November 2019-January 2020

Customer Service Representative

• Customer service representative for Mass Health

• Answered phone and assisted MH customers with Eligibility related questions through the phone and computer

• Helped customers determine eligibility and also get back on Mass Health

• Entered and changed information needed to clients’ personal information and inputted information into computer regarding the conversation and actions and steps taken during the call.

Kindercare Learning Centres, Inc., Somerville, MA May 2019-October 2019 Preschool & Toddler Teacher

• Implement KCE's curriculum in a way that is consistent with the unique needs of each child, create a safe, nurturing environment where children can play and learn

• Partner and communicate with parents, with a shared desire to provide the best care and education for their children

• Support my centre’s success

• Partnered with the center’s staff and leadership to achieve goals around enrolment, accreditation, and engagement

David Whitenett, Boston, MA August 2005-February 2019 Personal Care attendant/Office assistant

• Assisted a quadriplegic man who uses a electric wheelchair in his office with various tasks and paperwork

• Assisted him in various personal care needs such as, feeding lunch and gong to the bathroom, Accomplishments include: being able accomplish tasks in a timely manner and helping him to stay organized and complete his necessary tasks

• Performed daily administrative and secretarial duties, manage mailings,phone handling, scheduling, calendar management, performed monthly reports

• Assisted him on the ride and at various appointments and other outside activities including: meetings and medical and dental appointments as well as accompanying him to events and activities.

Bell Summer Program

Boston, MA June-August 2005

Lunch and Fieldtrip Monitor

• Assisted scholars from k-5 during lunch and during special activities, monitoring them to make sure they were doing as told

• Assisted a small group of children while they were with their class on field trips making sure they behaved and helping them and taking them around the various places and activities. Hollister Staffing, Boston, MA 2004-2005

Various Temporary Positions Data entry/Special projects/Front Desk

• Answered and redirected phone calls

• Office and administrative assistant for various places around the Boston area

• Helped a non-profit put together and contact places for their upcoming fundraiser.

• Various data entry assignments

Tupperware, Inc., Orlando, FL 2003-2004

Tupperware Consultant

• Sold Tupperware products to interested parties

• Utilized my cooking and baking skills as well as my sales experiences to throw simple but elaborate home parties in and around the Northeastern part of Massachusetts

• Able to learned about how to run a business and be apart of a team too. Concepts NREC Woburn, MA 1999-2002

Secretary

• Collaborated as a team that worked on the new manufacturing software for a mid-sized turbo machinery company

• One major accomplishment was creating a database fir the employees to locate and find the magazines and articles in the library

• Assisted and did research on new automated system for the library

• Assistant to the production controller and the manufacturing and purchasing department, working on a variety of tasks and projects.

Olsten Staffing, Stoneham, MA 1998-1999

Various temporary Positions

• Sander, A Lockheed Martin Company’ February 1999- Executive secretary to the vice president/Assistant General Manager of Infer-red Imaging Systems.

Long term temporary position. Answered the phone. Used Microsoft Office professional software to put together documents and presentations. Made travel arrangements, planned and organized meetings. Arranged and updated schedule for my boss. Utilized copier and scanners, put together weekly reports, ordered supplies, checked and replied to emails and delivered and sent out mail for my department.

• XRE, Littleton, MA November-December 1999

Data entry

• Madison Resource Corporation, Lynnfield, MA October-December 1999 Receptionst and clerical

Temporary position. Answered the phone, delivered an mail and faxes, made photo copies, filing, sorting and other clerical and admin duties as needed.

• Solectria October 1999

Receptionist

One day filing for someone out sick. Answered the phone and took down messages and redirected calls to the appropriate person.

• Epicor Software Corporation October 1999

Receptionist

Temporary assignment. Answered phones, transferred calls, welcomed visitors prepared for site training, made coffee, prepared FedEx packages for shipping, delivered mail, cleaned kitchen, refilled supplies, filing or general clerical work

• Sears Credit, Salem, MA June-August 1999

Performed adjustments and entered data for the bankruptcy recovery department.

• Board of Health in Burlington, MA April 1999

Fill in administrative assistant.

Answered the phone, typing and generating reports, sending out mailings, and welcoming clients.

• Mass Audobon Society

Stuffed envelopes for the donation office.

• Mass Trace March 1999

Laboratory Assistant

Temporary fill in for an employee on leave. Cleaned laboratory equipment, broke down boxes, brought in supplies, and vacuumed offices, and swept the laboratory.

• Cognos, Burlington, MA February 1999

Clerical

Fling, sorting, and sending out mailings for the donations department.

• Epoxy, Billerica, MA February 1999

Data Entry February 1999

Entered Data for the accounting Department. Worked on shipments and orders of procucts that they manufactured.

• Mascom February 1999

Receptionist

Answered phones, sort and delivered mail and faxes, data entry for product shipments, filing. Verified billings for Federal Express and UPS transactions. Various public & private schools in Eastern Massachusetts Sept 1997-June 1998 Substitute Teacher/Aide

• Implemented curricula

• Filled in for multiple classrooms and subject areas

• Assist special needs children, and other children and teens in their classroom settings

• Willingness to work in any setting, making me a valuable asset for these schools Grace Chapel Nursery School, Lexington, MA January-June 1998 Head Teacher

• Implemented Curricula to meet the needs of children in a 4-year-old center-based classroom

• Taught science, math, writing, reading, art and music to the kids

• Communicated with the Parents

• Communicated and collaborated with other teachers

• Made sure children were safe at all times

• Able to come into an already established classroom without much disruption for the children ABCD Head Start Program, Boston, MA 1995-1996

Head Teacher

• Taught in a 4-year-old Chinese-English classroom with special needs students

• Help them learn and develop.

Helped transform on child from an aggressive to passive and be able to be successful in the program.

Private family, Andover, MA 1995

Therapist for Autistic Child

• Utilized a method Developed at University of Los Angeles to do one-on-one educational therapy

• Helped in recognizing shapes, names, pictures and objects and learn the English language

• helped an autistic child develop, grow and learn to understand various concepts, language and skills as part of a team

Lesley College Library, Cambridge, MA January 1993-June 1993 Reference Assistant

• As a Reference assistant, I assisted at the reference desk to help patrons find books, do research.

• Run the computers and understand the various databases.

• Answer questions work with the Copier, microfiche and microfilm machines. 4-H Camp, Goshen, MA June -August 1990

Camp Counsellor for Special Needs Campers

• Assisted special needs children and teens who were integrated into a camp setting

• Assisted them with their daily routines and camp activities

• Helped one child become more social and active and interact with the other campers

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