Customer Service Set-Up

Susan M. Bidinger

Summary

A self-motivated and organized administrative professional with over 15 years of progressive experience providing thorough and skillful support to departments within the Oil & Gas, Wholesale and Computer industries. Adept at multi-tasking, working well under pressure while maintaining organization and providing strong customer service to internal and external customers.

Skills

Microsoft Word, Excel, Outlook and PowerPoint

Windchill, JD Edwards, Product Center, QuickBooks, SAP, ASW and AS400.

A/R, A/P, PO’s, Costing, and Financials

PROFESSIONAL EXPERIENCE

STANLEY BLACK & DECKER OCT 2021-MAY 2024

Windchill Data Administrator

Migrated SBDs data from Product Center PLM system to Windchill11.1

Testing Windchill 12.1 for program upgrade

New User Windchill Training of 300 engineers

Auditing drawings, products and documents on engineering change notices

Creation of parts, bill of materials, documents, change requests, problem reports and change notices

Maintained spreadsheet and monitored completion status of open changes notices

Worked daily with engineers with system/data issues

WEATHERFORD INTERNATIONAL NOV 2018-OCT 2020

Engineering Data Admin. (Nov 2018-Oct 2020)

Input/change/maintain Windchill entries, monthly reporting and document design files

Communicate updates/changes to multi-departments

Bill of materials, maintain historical files and change and distribute material specs

Create work order packets and respond to department requests in varied capacities

Working side by side with engineers on project completions

Worked on special projects including revamping product requests for the flow of the process

CARTER & HATCHER CONSULTING MAY 2017-JAN 2022

Bookkeeper – Contract / Part time

Provided general bookkeeping services

Accounts receivable, accounts payable, monthly reconciliations (banking, credit card, etc.)

Payroll

Sales tax preparation and filing

Preparation of documentation needed for annual audit and taxes

Year end 1099 creation and distribution

WEATHERFORD INTERNATIONAL MAY 2007-DEC. 2016

Engineering Data Admin.

Input/change/maintain Windchill entries, monthly reporting and document design files

Communicate updates/changes to multi-departments

Bill of materials, maintain historical files and change and distribute material specs

Created work order packets and responded to department requests in varied capacities

Worked with engineers on project completions

WEATHERFORD INTERNATIONAL MAY 2007-OCT 2013

Purchasing Assistant/Expeditor

Supported 300 engineers globally in procurement along with 3 Buyers

Confirmed product purchase and orders met project specifications

Analyze and process purchase orders from planned MRP, with respect to purchase quantity and delivery date

Proactive expediting of all purchased items

Managed engineering Excel spreadsheet tracking orders and status

Daily monitoring of cost and reconciliation for standard cost variances

Ensured lead time accuracy for all orders based on generated reports from JD Edwards One World

Established excellent relationship with vendors

REPUBLIC NATIONAL DISTR. CO. MAY 2004-MAY 2007

A/P Costing Specialist

Responsible for auditing and costing of all invoices pertaining to receivables

Averaging 600 A/R per month

Process supplier age report, print, distribute on weekly and monthly basis

Daily account balancing

Oklahoma monthly sales tax reporting: monthly audit of A/P invoicing

Train/mentor newly hired department staff

COMPAQ COMPUTER/HP MAY 1994-MAY 2003

Financial Analyst/Tax Audit Researcher (Feb. 2001-May 2003)

Price Protection Administrator/Financial Analyst (Sept. 1996-Feb. 2001)

Consumer Credit Asst. (May 1994-Sept. 1996)

EDUCATION

NORTHWEST HARRIS COUNTY COMMUNITY COLLEGE

Related coursework: Principals of Accounting II

HOUSTON COMMUNITY COLLEGE

Related coursework: Principals of Accounting I, Financial Accounting

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