Customer Service Data Entry

Beverly Oliver

678-***-**** *********@***.*** ***92

SUMMARY

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

SKILLS

Create and retrieve reporting used to

support daily operations for Senior

Management• Creates spreadsheets to

calculate payroll, reconcile invoices and

track expenses.• Advanced skill level in

Microsoft Office• Event Coordinator-

coordinated team events as well as in the

private sector.

POS Systems

Customer Assistance

Payment Processing

Cash Register Operation

EXPERIENCE

Cash Office Admin / Cashier, Lowes, January 2020-Current Alpharetta

Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Balanced daily transactions on a computerized point-of-sale system. Assisted customers over the phone regarding store operations, product information and order placement.

Recording any cash overages/shortages and investigating for any system or process errors that offset them.

Recording all the money in the tills from the night before, and resetting the drawers to the correct opening amounts before opening. Proving those tills to the Head Cashier when ready. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.

Customer Service Manager, Walmart, January 2018-January 2022 Roswell

Provided exceptional customer service to ensure customer satisfaction. Developed and implemented strategies for providing excellent customer service experience. Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Ensured prompt resolution of customers' inquiries via phone. Maintained accurate records of customers' interactions with the company in order to provide better future services.

Assisted customers with check cashing, bill payment, and money orders. Performed daily balancing of cash drawer and money center operations. Conducted regular audits of Money Center records to ensure accuracy. Item Processing Clerk, Fiserv, January 2000-January 2016 Atlanta, GA

Processed incoming and outgoing documents, ensuring accuracy of data entry. Operated office equipment such as scanners, printers, copiers, and fax machines to process paperwork.

Conducted quality control checks on all documents and identified discrepancies to correct errors.

Prepared daily reports for management review detailing progress made on processing tasks. Performed data entry duties utilizing various software applications including Excel and Access. Analyzed financial statements and identified discrepancies. Assisted in the preparation of consolidated financial statements.

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