Customer Service Team Members
Resume:
Tevion Alston
Chicago, IL *****
*************@*****.***
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a strong individual that's always willing to learn and help where I can. Work Experience
Supervisor
Fletcher Jones Management Group - Chicago, IL
September 2021 to November 2023
• Directed and supervised team of 15 employees in daily operations
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Created new strategies for improving customer service standards within the organization.
• Responded to customer questions regarding products, prices and availability. Stocker
Wic - Chicago, IL
June 2021 to September 2021
• Received and processed incoming shipments of merchandise.
• Recorded quantity, type and value of materials or items received.
• Stocked shelves with newly arrived products.
• Inspected stock for damage or defects and reported issues to management.
• Organized storage areas for efficient use of space.
• Provided customer service by answering questions about product location, price and availability.
• Assisted with store displays and window dressing as needed. Cook
Wendy’s - Chicago, IL
March 2021 to June 2021
• Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
• Adhered to food safety standards when storing and preparing foods.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Checked quality of ingredients before use in order to ensure freshness.
• Ensured that all food was cooked at the correct temperature and stored correctly.
• Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
• Adjusted seasonings of dishes during cooking process in order to enhance flavors.
• Operated grills, fryers and broilers to cook items to quality guidelines. Education
High school diploma
Orr Academy High School - Chicago, IL
September 2017 to June 2019
Skills
• Delivery Driver Experience
• Leadership
• Inventory Control
• Supervising Experience
• Driving
• Load & Unload
• Merchandising
• Store Management Experience
Certifications and Licenses
Driver's License
Ford Certification
September 2021 to September 2031
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