Senior Customer experience Agent
Resume:
Desislava Decheva
Contact
London, ENG
************@*****.***
Profile
An energetic and creative individual with a keen attention to detail, I am a resourceful online specialist adept at overseeing and enhancing a business's social and digital media channels. My expertise lies in contributing to excellent communication across all channels, tracking organizational impact, and staying attuned to the digital and social landscape. Seeking to bring my skills to a company that values employee well-being and organizational growth.
Skills
Proficient in online marketing tools: Google Keyword Planner, Google Ads
Strong team leader with experience in remote team collaboration
Expertise in multiple social media platforms
Creative content development
Familiarity with online marketing strategies and channels
Proactive identification of future trends in digital technologies
Excellent communication and writing skills
Multitasking and analytical abilities
Artistic thinking and attention to detail
Identifying target audiences and emotive communication
Proficient in researching and presenting abstract or technical concepts
Experience with hybrid work
Experience
January 2022 – Present
Customer Success Agent & Sales • Bark.com • London
Excelling in the field of B2B sales
Account management of current customers
Sales orientated role with emphasis on converting prospecting clients into customers
Attention to detail and excellent written and verbal communication skills when discussing and dealing with refunds and purchases using Stripe
Assisting with day-to-day inbox using service tool Zendesk
Being the first point of contact for customers globally
January 2021 – January 2022
Administrator and Public Relations Assistant • Apricot Virtual Support • London
Writing and producing presentations.
Organizing and managing company events.
Managing digital coverage and engagement.
Undertaking market research.
Creating promotional content.
Managing social media.
May 2018 – July 2020
Personal Trainer & Fitness Motivator • Everyone Active • London
Assisting the Fitness manager with membership administration and customer retention.
Assisting in handling complaints and maintaining reports up to date.
Supporting fitness manager during interviews and hiring process.
Responsibilities including maintenance of the facility, operation checks and reports.
Responsible for health and safety procedures carried out in the gym including members and staff.
Responsible for the training of new staff and their understanding of technical operations and safe work practices.
In charge of income reports and personal trainer's monthly targets.
Creating training schedules and diet plans and private clients.
September 2019 – October 2020
Independent Travel Agent • InteleTravel • London
Research market practices and finalise various deals and getaways.
Provide excellent customer service to customers before, during and after their holiday.
Provide exceptional service to both business partners and travel clients.
Run social media channels and draft promotional material
Respond and deal with clients' queries and feedback in a timely manner
Promotion within social media and digital marketing channels
Exercise excellent business and networking skills
Find appropriate solutions when needed and practice problem solving skills
Interests
Passionate about poetry, writing, and research. Well-versed in e-commerce, digital marketing, promotions, and events. A curious individual always open to new learning and growth opportunities, socially engaged, and ready for new challenges.
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