Customer Service Human Resources

Resume

Catrina B. Bowen

**** ********* ****** **

Grover, NC 28073-8534 Phone: 704-***-**** ******@********.**.*** Abilities

Experience in performing varied duties in an office environment. Experienced with computer programs such as Microsoft Office, Excel, Word, Oracle, and SAP. Employment History

General Office/Customer Support, Office Clerks, General 07/2013 - 06/2015 Schletter Inc. Shelby, NC

• Help production workers by performing duties requiring less skill

• Duties include supplying or holding materials or tools and cleaning work areas and equipment

HR Adminisrative Assistant, Human Resources Assistants, Except Payroll and Timekeeping 07/2010 - 07/2013 Cleveland County Schools 800 East Marion Street, Shelby, NC

• Prepare routine office correspondence, reports, claims, bills, or orders

• Collect and record data from customers, staff, and the public

• Answer questions from customers and the public about products or services

• File and maintain paper or electronic records and information

• Operate office equipment such as scanner, fax, printer, and telephones

• Prepared background checks, managed all correspondence for new hires. Production Planner, Production, Planning, and Expediting Clerks 04/1998 - 12/2009 AGI Media Grover, NC

• Production Planner

Customer Service Clerk, Shipping Clerk, Customer Service Representatives 04/1993 - 01/1998 Elizabeth Weaving Grover, NC

• Listen to customers' questions and concerns, and provide answers or responses

• Provide information about products and services

• Take orders, calculate charges, and process billing or payments

• Review or make changes to customer accounts

• Handle returns or complaints

• Record details of customer contacts and actions taken Insurance Claims Clerk, Insurance Claims Clerks 01/1992 - 12/1992 Cleveland Regional Medical Center Shelby, NC

• Compute bills and charges

• Offer customer assistance

• Carry out financial transactions

• Review and correct medicaid denials

• Follow up with medicaid about denials and follow through up to payment

• Register patients, check in and check out

Education History

Completion Date Issuing Institution Location Qualification Course of Study 05/28/1981 Crest High School Shelby, NC High School Diploma General High School Curriculum

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