Customer Service Security Officer
Resume:
Tiresha White
Woodbridge, VA *****
********@*****.***
Highly skilled and motivated professional with 10+ years of administrative and customer service skills. Recognized as proactive and effective employee with exceptional ability to develop strong working relationships. I'm detailed and goal-oriented with proven capabilities in handling multiple tasks efficiently within fast-paced settings seeking a career opportunity with a dynamic high growth agency that welcomes fresh ideas, initiative, dedication, and experience.
• Adult and pediatric first Aid/CPR
• Great customer service skills (10+ years)
• Microsoft word (10+ years)
• Extensive knowledge of Microsoft and Windows application: Word, WordPerfect, Excel, PowerPoint (5 years)
• Displays strong observational skills in performing duties in a professional manner
• Hospitality (4 years)
Authorized to work in the US for any employer
Work Experience
Unarmed Security Officer
Centerra Group (Constellis)-Washington, DC
March 2024 to Present
Provide for the safety and security of staff and visitors; Enforce all NGA policies and all applicable laws and regulations; Promptly notify Shift Supervisor or Security Command Center (SCC) in event of an incident or violation of policies or laws;
Detect and detain any persons attempting to gain unauthorized access to the property; Prevent damage to or theft of works of art;
Provide general information and direction to staff and visitors upon request; and Provide emergency medical assistanc
Comply with NGA General Orders and Security Post Orders documents; Be fully familiar with building layout, floor plans, manual fire alarm locations, fire extinguisher locations, Automated External Defibrillator (AED) locations, emergency routes, and evacuation assembly points; Report to assigned post at the designated time;
Security Officer/CRO officer
Constellis-Chantilly, VA
October 2023 to February 2024
CRO control room operator
• Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non- emergency situations performing duties such as:
• Communicating audio messages via radio and telephone
• Coordinating law enforcement and public safety personnel activities
• Transferring public safety information
• Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices Security officer
• Report to the Lieutenant or Sergeant
• Patrol Buyer’s facilities and report all security or safety deficiencies
• Conduct timed patrol tours and special signoffs as directed.
• Respond to the scene of crimes and emergencies to assist, observe, report, and contain
• Enforce Buyer’s access and property control policies at all gates and lobbies Armed Security Officer
Allied Universal-Washington, DC
November 2021 to October 2023
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building inspections, guarding entry points, and verifying visitors. Home Economics/Foodservice Attendant/Inspector
Homewood Suites by Hilton-Washington, DC
October 2015 to March 2020
Responsible for cleaning and reporting safety hazards to management. Duties were to provide/transport linens, towels, toiletries, and cleaning supplies, using wheeled carts. Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other common areas to ensure health standards/policies are met. Other duties include unload wastebaskets, empty and clean ashtrays, and transport waste to proper disposal areas.
Food Service:
In control of preparing fruit and vegetables course and serve customers swiftly and efficiently, arrange hot meals for breakfast, lunch, and dinner, sanitize assigned work areas, dining tables, or serving counters. Also assigned to replenish and stock service stations, cabinets, create and prepare food trays for new clientele.
Front Desk Receptionist
GEORGETOWN COMMUNITY HOSPITAL-Washington, DC
April 2012 to August 2015
In charge of coordinating daily administration of doctors, staff, visitors and patients at healthcare facility. Schedule/maintain calendars for appointments, answer patient inquiries, handle patient emergencies and took inventory of supplies. Greet and guide visitors/clients, answer and transfer phone calls, triaging patients to the appropriate resources and process payments. Provide patients with intake and enrollment forms as well as copies of office policies and legally required documents. Unarmed Security Guard
Abacus Security-Hyattsville, MD
February 2009 to March 2012
control and monitor the assigned locations, strictly complying with the general and specific instructions provided for the position, in order to prevent any negative impact action against the people or assets under your charge, reporting all observed
Report all violations and suspicious behaviors to supervisors, verbally and in writing. Act as oversight or security agents for management or customers.
Cooperate with inspectors and other law enforcement. Evaluate hazardous or dangerous situations and take appropriate action to protect the safety of personnel and visitors. Education
Fairmont Heights High School - Capitol Heights, MD August 2006 to May 2008
Skills
• Clerical
• Customer
• power point (5 years)
• Microsoft word
• Receptionist
• Microsoft
• Microsoft Word
• Security
• Customer service
Languages
• English - Fluent
Certifications and Licenses
First Aid Certification
Guard Card
Driver's License
CPR Certification
October 2023 to February 2025
Class D Security
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