Account Manager Management
Resume:
Suzannah M. Jones
Phoenix, Arizona *****
**********@*****.***
• Account Management • Business Administration • Purchasing
• Relationship Building • Sales • Manufacturing & Distribution PROFESSIONAL EXPERIENCE
Estimator June 2023 – Present
Align Precision
• Project estimator for extreme precision manufacturing of parts and assemblies for the aerospace, defense, semiconductor and other high-tech industries. Product Specialist/Purchasing April 2021 – June 2023 IPT Holdings
• Purchasing of equipment, materials, and services in accordance with customer needs.
• Using Google to locate alternative products to fill customer’s needs for obsolete products.
• Meet or exceed business metrics including margin, net sales, and slow-moving/devalued inventory.
• Manage customer orders by generating the appropriate sales and purchase orders. Customer Account Manager April 2020 – April 2021
Modern Industries – Semiconductor/Aerospace Division
• Lead account responsibility for managing customer communications.
• Work together with the manufacturing team to maintain production schedules and on-time deliveries to customer.
• Provide regular two-way communication between the customer and team to provide strong team representation and set proper customer expectations.
• Coordinate performance reporting, issue resolution and customer inventory. Inside Account Manager – Team Lead January 2012 – April 2020 Kaiser Aluminum – Aerospace Division
• Single point of contact for all distributor-related sales and service requirements for the Chandler, AZ, plant.
• Orchestrated team leadership for the Inside Sales Team including review of price quotations, customer concerns, continuous training, monthly on-time delivery reports, weekly order status and customer PO confirmation reports.
• Contributed to various process improvement initiatives including 5S Auditing and 5S Continuous Improvement events.
Western NY Regional Account Manager April 1998 – November 2011 Syracuse Castings – Manhole castings, steel and aluminum manufacturing
• Maximized gross profit and sales growth within the Central/Western NY region through relationship management with contractors, engineers, and municipalities.
• Accountable for generating estimates and written proposals including governmental bids.
• Point of contact and company representative at all industry events and tradeshows. EDUCATION/COMPUTER SKILLS/CIVIC ENGAGEMENT
• B.S. Business Administration – Magna cum Laude (GPA 3.87) Columbia College of Missouri
• Microsoft Office Suite - Word, Excel, Power Point, Outlook, Sharepoint, Ultipro, Epicor, MAS 200 Spirit, Job Scope, Sage 100, Global Shop
• American Public Works Association (Central NY Branch), Board of Directors
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