Customer Service Representative
Resume:
Charlene Feniello
Connellsville, PA *****
*********@************.***
Work Experience
US Census Enumerator
UNITED STATES CENSUS BUREAU-DECENNIAL CENSUS - Pittsburgh, PA March 2021 to September 2021
Visited homes assigned by the bureau to complete documentation, including, but not limited to, the names, DOB, marital status, gender, length of time living in the home. Input all data to laptop computer to transmit to my supervisor.
CSR - Customer Service Representative
Center One - Beaver Falls, PA
February 2020 to September 2020
Took inbound calls from people who were sent an invitation to apply for a credit card, accepted payments from existing clients, made any necessary changes to customer accounts, ran all required reports to verify eligibility for requested credit card. Input all data to laptop computer for card issuance. Customer Service Supervisor
DeFurio Mongell & Associates - Scottdale, PA
December 1988 to June 2009
Started as a personal lines customer service rep and after three years was promoted to customer service supervisor. Supervised five other customer service reps, set up email accounts for all employees, met with company reps while visiting our office. Called for repairs as needed for office machines, ran reports as needed, did typing for the two owners of the agency. Quoted and issued personal policies for clients. Cashier
Warehouse Groceries - Scottdale, PA
December 1986 to December 1988
Worked as cashier checking out customers, giving change, etc. I started in the deli and was moved to cashier position after two months. Quit to start my new job. Education
High school diploma
Connellsville Area High School - Connellsville, PA Skills
• Office manager experience
• Computer operation (10+ years)
• Leadership (10+ years)
• Office experience (10+ years)
• Typing (10+ years)
• Transcription
• Administrative experience
• Microsoft Office (10+ years)
• Customer support (10+ years)
• Customer service (10+ years)
• Microsoft Word (10+ years)
• Data entry (10+ years)
• Phone etiquette (10+ years)
• Word processing (10+ years)
• Front desk (10+ years)
• Filing (10+ years)
• Microsoft Outlook
• Organizational skills (10+ years)
• Clerical experience (10+ years) Languages
• English
• Fluent
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