Customer Care Service Representative
Resume:
Mansa
Gulur Srinivasa
Experience
Feb **** till now
Teller • M&T Bank
Oct 2015 to Nov2016
Lab Assistant • Students 2 Science
May 2004 to Jan 2007
Merchandiser • Indus Garments (India) Pvt. Ltd
Dec 2003 to April 2004
Customer Service Representative • Convergys India Services Sep 2002 to Nov 2003
Quality Assurance Supervisor • Crafted Clothing Pvt. Ltd Honest, multi-skilled, multi-profession exposure, soft spoken, self-driven, self- motivated, well organized, self-initiator, good communication, family oriented, highly responsible taking ownership with very positive attitude for life. Experience Summary
M&T Bank : one of the leading bank in America, holding company headquartered in Buffalo, New York. It operates 780 branches.
Working as Teller from Feb 2022 reporting to Branch Manager, responsibilities involved in Greet and welcome every client as they enter the branch, Maintaining cash drawer and follow proper balancing procedures, Accept and accurately process financial service transactions, Be the resource to identify and resolve client’s service issues, Build Client Rapport by Provide excellent client service. Address client issues or concerns; engage branch management when needed to provide full solutions for clients, Answer the phone within the Branch professionally, promptly, and pleasantly, Engaging with Lead Teller, Manager when faced with complex client account issues. Participate in post/debrief meetings with the branch team, Ensure compliance with security and audit procedures, Adhere to all applicable policies and procedures Students 2 Science is public-private partnership organization in New Jersey, who inspire, motivate, and educate elementary, middle, and high school students to pursue careers in science, technology, engineering and math by providing an authentic, state-of- the-art laboratory experience, Labs equipped with state-of-the- art modern instruments. They offer virtual and in person lab sessions to students on 2 Docwill dr
Barto, PA 19504
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various STEM programs, with support from many Scientists, Professionals, Technician and Administrative staff working as volunteer mentors and instructors. Here worked as Lab Assistant in this esteemed organization for a period of 1 year from Oct 2015 to Nov 2016. My responsibilities involved
• Organizing and facilitate Lab session in person and virtual
• Handle, plan, and setup media equipment(s) for lab session
• Provide technical support while Virtual Lab is in progress
• Ensure the lab sessions are conducted smooth with no technical issues
• Interact with scientists, program director, education institutes and students Indus Garments (India) Pvt.Ltd. one of the premier garments manufactures in India – designing and manufacturing clothing for major international fashion houses across the globe. Indus company has its heritage in the business group founded in 1943, with interests in textile and garment manufacture. Indus worked on wide range of products which includes Kids Casual Wear, Ladies Wear and Men’s Wear for top brands across globe.
Here I worked as Merchandiser for a period of 2 years 9 months from May 2004 to Jan 2007. My responsibilities involved
• Processing and handling order procurement for one of biggest account of Indus.
• Interacting with, customer managers, local vendors, and internal teams for planning
& execution
• Cost estimation of every new enquiry from customer
• Negotiating freight on board quotes with customer.
• Sample development for order booking.
• Order execution - Preparing & following up, coordinating to ensure timely delivery.
• Timely revising & updating costing and closing the final FOBs after final fit approval.
• Managed material order processing through VISUAL GEMS [Garment Export Management System] software.
• Handled, planned, and managed order execution from sample development to shipment.
• Production follow-ups by regular factory visits.
• Ensure shipments on time by following up and raising concerns if any.
• Tracking payments and provide inputs to a/c team for collectables Achievements:
Independently handling this account and worked towards its phenomenal growth and customer satisfaction
Significantly contributed towards making this account one of the most profitable and elite account for Indus
Convergys India Services was a contact center in India providing computer related services and consulting.
Here I worked as Customer Service Representative for a period of 4 months Dec 2003 to April 2004. My responsibilities involved
• Handle customer queries and solve issues within the scope of my work else route the calls to the concerned department.
• Make the customer aware of the new products and upgrades of Microsoft. Crafted Clothing Pvt. Ltd. A division of Madura Garments, India’s fastest growing branded apparel companies. Madura Garments brands includes product lines that range from affordable and mass-market to luxurious, high-end style and cater to every age group, from children and youth to men and women. Madura Fashion & Lifestyle is defined by its brands — Louis Philippe, Van Heusen, Allen Solly, Peter England, and People
Here I worked as Quality Assurance Supervisor for a period of 1 year 2 months Sep 2002 to Nov 2003. My responsibilities involved
• Reviewing the work order
• Maintain the required quality level throughout the making of the trouser line.
• Validate the order and the delivery for its correctness
• Preparation of weekly as well as monthly in-line audit report and final audit report. Education
• Completed Bachelor of technology in Textile Technology from Visveswaraiah Technological University, Bangalore, India in 2002 with distinction 74%
• Completed PG Diploma in Business & Operations Management from IGNOU in 2007
• Completed personality development course from ZEAL Institute in 2007 Other Skills
Well versed with MS Office (Word, Excel, and Power point) Good communication and inter personnel skills
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