Data Entry Customer Service
Resume:
Constance Clevenger
******************@*****.***
CPT 4 & ICD 9 Coding, ICD-10-CM, ICD-10-PCS
UB92 & CMS 1500 Forms HIPPA and HITECH Compliant,
NextGen, Ingenix, Chart Logic, AllScripts, EPIC, Greenwood Prime Suite, Practice Fusion, Amazing Charts, Centricity.
Electronic Billing, Typing, Data Entry,
Level-1 Fingerprint Clearance with state of Arizona,
Medical Terminology
PHI, EPHI, HIPPA compliant
EMPLOYMENT HISTORY
Veyo Driver 7/2023-Present
Independent Driver for individuals with less fortunate which require Medicaid and Medicare Insurance. Pick up patients from either their place of residence or facilities and transport them to prearranged locations. We must be CPR and First Aide compliant and willing to assist someone if necessary. You must be PHI, EPHI compliant to protect the anonymity of personal data. We use our own vehicles and must maintain it with all safety regulations.
Lowes Home Improvement 07/22 -06/23 -WAH Project Coordinator
Work from Home on 10-hour shift aiding Providers, Customers and Store the necessary funding, materials, and data to complete home improvement projects from beginning to end. Tracking materials in stock and special orders to make sure the supply and demands meet the deadlines for a project, if not, working with the store to substitute necessary changes to contract to complete the project. Providing customers with timely updates on the progress of their project. Collection of funds for unforeseen issues that occur on some projects. De-escalation of the customer when the project doesn’t go as planned and making sure the customer is comprehending the nature of the errors. Assisting callers to the correct department or the person that they need to assist their needs.
Aerotek 12/2020 – 3/2021 -WAH CUSTOMER SERVICE REPRESENTATIVE
Work from home CSR 8 hour in bound call shift for North American Hotel chain setting reservations for guest for overnight stays and long-term vacation plans. Ability to achieve Average Handle Time with a 51% sales call volume. Superior de-escalation skills to avoid transference to supervisors while maintaining a one call resolution.
Tele-Performance – 1/2020 – 10/2020 - WAH Customer Service Representative
Work from Home on an eight-hour shift on in bound calls for a well-known company helping members and potential members with sales and shipments that are delayed or lost. Helping not only United States and Canadian, as well as Australian and New Zealand when the call volume was in overflow. Maintain a positive and professional manner in the face of crisis, able to explain in detail and overcome agitation and de-escalation prior to or preventing a transfer to a supervisor while maintaining a one call resolution.
Grand Canyon Jeep Tours and Safaris, Scottsdale, AZ 3/2004 to 6/2007 and 2/2017 -10/2020
Home based Sales Representative/Reservation Agent
In-bound calls on a 12-hour shift, booking reservations for tours on an immediate and long-term basis. Duties included credit card approval, arranging tours for approximately 100 people daily. Prepare a daily summary of revenue and reservations in compliance with company procedures and policies.
EPI-Source, LLC – Konnect Resources CA company Phoenix Based 10/2016 – 10/2019; 1/2020-7/2022
Retrieval Specialist, Medicare Advantage Retrieval QRG Audits
Travel to medical facility for Print to Scan, USB Flash Drive or Paper medical chart retrieval. Retrieval of documents provided by QRG include History and Physical, Progress Notes on Face/Face encounters, Consults, Medication list, Demographics and Problem List for Physician’s office. Hospital Retrieval must include Progress Notes, Consults, Radiology Reports, Prescription for Laboratory, History and Physical Exam, Discharge Summary and Emergency Room Records. Provide customer service to medical office staff during chart retrieval, diligent in compliance of PHI and EPHI during retrieval. Upload encrypted medical charts at end of review.
ECS, INC. Phoenix, AZ 11/2011 – 02/2015,
MRT (medical records technician), reconfirm scheduled appointments for record retrieval with Doctors Office, Clinics and Hospitals. Retrieve documents per QRG via flash drive, print to scan or paper scan. Upload documents after scan completed. Adhere to company procedures and policies.
EDUCATION
Carrington College, Phoenix, AZ
Major: Medical Billing and Coding Specialist / Graduated – December 2011
Glendale Community College, Glendale, AZ- 1995-1998
Career Steps – Maricopa Corporate College
Medical Billing and Coding ICD-10, CPT, ICD-10-PCS, HCPCS Level 11
Currently studying to take CPC Certification, AAPC
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