Customer Service Technical Support

SANDHYA M

SOLUTION CONSULTANT

PROFILE SUMMARY

Over 10 years of experience in troubleshooting and resolving complex customer issues, and providing quality customer service Diagnose and troubleshoot technical issues, including server related issues

Worked as Change Management Engineer, keeping a detailed record of changes, their impacts, and outcomes

Currently working on Azure project, supporting our customers with their Azure hardware problems and issues, managing inbound service requests and using technical expertise and passion for outstanding customer service to answer questions and r troubleshoot technical issues to find solutions.

Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

Excellent project management and team management skills, having played a key role in several process projects. Utilizing problem-solving skills to address and resolve disputes related to changes, maintaining harmony and alignment with business objectives.

Good analytical and problem solving abilities, with success in creating action plans aimed at streamlining existing operations WORK EXPERIENCE

Technical solution consultant

Hewlett Packard Enterprise

2016 - Present

Working as Technical solution specialist, which involves troubleshooting issues related to Industry standard servers The position is responsible for supporting and maintaining DL/ML/BL

(Industrial Standard Servers) Servers on Windows, Linux and VMware platform.

Support clients in resolving issues related to Operating System, Software & hardware installation and other application oriented and process oriented issue.

Technical support for Virtual Connect which is a new Virtualization technology from Hewlett-Packard Enterprise (HPE) that de-couples fixed blade server adapter network addresses from the associated external networks so that changes in the blade server infrastructure and the LAN and SAN environments don't require a complex choreography among server.

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CONTACT

Email:

*********@*****.***

Address:

No 4,4th Cross Lakshmi

Narasimha temple road,

Manjunath Nagar, Kalkere,

Bangalore-560016

EDUCATION

CMR Institute of Technology

B.E in Information Science

2007-2011

SKILLS

Server Administration

Cloud computing

Familiarity with various

AWS services, such as

EC2, S3, RDS, and Lambda

Knowledge of

Networking conecpts such

as VPC, Subnet and

Securitygroup

Familiarity with Azure

Cloud Services, Azure

Active Directory,Azure

Virtual Networks, Azure

Storage Accounts, Azure

Technical support for OneView Software which provides management tools for converged infrastructure and are used by system administrators to provision, control, and manage software-defined data Center components. System administrators use one unified interface, HP One View to automate data Center maintenance and management tasks.

Currently involved in Azure Project of troubleshooting Azure hardware

Guide clients through call & chat support and also efficient in providing support by through remote servers.

Supported clients as Change Manager for a project: Managing the change process, reviewing requests and ensuring they match priorities.

·Also efficient in providing basic support on the storage part connected with servers

Mission critical remote specialist

Hewlett Packard

Enterprise

27th Feb 2013

– 19-12-2015

The Mission Critical Remote Support Specialist (MCRSS) is a global remote resource, responsible for managing the proactive experience for Proactive Care customers. The Mission Critical Remote Support Specialist acts as an expert in proactively supporting ISS, BCS, and Storage & Networking environments as per the global processes. Firmware updates and Recommendations for HP Blade System environments, the firmware analysis includes the enclosure and all its components, including server and storage blades, power and cooling components, networking, interconnects, and virtual connect. The analysis also covers any drivers related to firmware updates for Servers, Patch analysis and provide advice for Server operating system Perform a proactive scan of covered products in the supported environment and assist with technical assessment that is designed to help identify the security, performance, configuration, and availability problems of customer's system before they impact customer's business operations.

· Knowledge on HP tools in carrying out the Proactive delivery. I hereby declare that the above information is true to the best of my knowledge and belief.

Sandhya M

Project Management

Time Management

Leadership

Team collaboration and

communication

CERTIFICATION &

TRAINING

CompTIA Server Plus

Post Graduate Program in

Cloud Computing from

Simplilearn: Completed AWS

solution Architect & Azure

Administartor

HOBBIES

Badminton

Throwball

Practicing Yoga

Contact this candidate