Customer Service Agent
Resume:
T. Hlobisa Shankti Nqadu
Randburg, Gauteng ****
********@*****.***
Work Experience
Customer Service Agent
Dash BPO-Randburg, Gauteng
November 2022 to January 2024
Sharper Image Campaign:
Inbound duties
Online Customer Service Sales Assist
Order taking
Customer queries
Order tracking and returns ticket logging
Troubleshoot
Product knowledge and coaching
Billing
NBC Golf Now Campaign:
Inbound and Outbound duties Bookings
Billings
Back office Admin
React Daily Target
Case management
Receptionist/Admin
Xoliswa Tini Properties-Midrand, Gauteng
February 2022 to May 2022
Receptionist
Office Admin
Cold calling
Coaching new interns
RECEPTIONIST & PRINCIPAL'S SALES ASSISTANCE
Xoliswa Tini Properties-East London
September 2017 to February 2020
Welcomed Clients
Arrange for refreshments
Handle the Principal's diary & listings
Handled Queries
Handled Switchboard
Collect & Delivered Plans
Keep Reception area clean & organized
Organized office & out-of-office events
Generate leads for Principal
Cold-calling leads
Assess value of property based on the market
Take pictures of property & do a listing of the property Take clients to view property
Market the property
Assist clients with signing of the OTP
Prepare Show House sign boards and Host a Show House on Sundays Manage the OTP files
Collect clients to & from airport
Handle rental queries
Liason with Landlords regards mantainance & fixing of rental properties Collect Rental
In & Out inspections
Manage municipal rates account for rental properties Take clients to view property
Credit & affordability checks
Liason with electricians, handyman etc
Marketing of all property, sales & rentals.
PAINTER, GARDENER CLEANER & SATELLITE DISH INSTALLER Self Employed-East London
February 2017 to August 2017
Doing handy-jobs in my community. Cutting grass, small house renovation and installing & fixing satellite dish connections.
Back Office Manager
Toptech Services-East London
June 2015 to February 2017
SATELLITE TV INSTALLATION BACK OFFICE MANAGER: Installation Company accredited by MULTICHOICE- Sub-letting Agent
DSTV-Randburg, Gauteng
February 2014 to November 2014
REAL ESTATE AGENT: Rental of property and sub-letting and communal letting Relocated from JHB to East London due to family requirements MYSTERY SHOPPER FREE -LANCE-Gauteng, Gauteng
March 2012 to June 2014
QUALITY & SERVICE ASSESOR: Assessment of MacDonald's' franchises Transportation created a challenge & limited my travelling. Real Estate Agent
MYSTERY SHOPPER FREE -LANCE-Gauteng, Gauteng
March 2013 to November 2013
SALES & RENTAL AGENT: Dealing with residential property Transportation created a challenge & limited my travelling. Service Agent & Internal Sales Consultant
Front- Counter Customer-Randburg, Gauteng
February 2012 to February 2013
SALES, CUSTOMER SERVICE & TRAINING FACILLITATOR: Tianshi Health products One year contract ended.
SMAC call centre agent
KELLY at TOPTV-Gauteng, Gauteng
September 2011 to November 2011
ACTIVATION & TECHNICAL AGENT: Assisting new & existing clients Three months contract ended.
Real Estate Candidate
ACUTTS PROPERTY-Midrand, Gauteng
March 2011 to August 2011
Financial difficulties
Centre Customer Service Rep
Call-Randburg, Gauteng
August 2005 to January 2011
• BILLING CONSULTANT: Reconciling financial transactions • TECHNICAL CONSULTANT: Assisted customers & installers.
Experiencing call-centre burnout and needed change Education
BA in Humanities
High School (matric) in Mathematics
February 2002 to June 2005
Lumko High School - East London
January 1997 to November 2000
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