Customer Service Outside Sales

LM

LESA MURPHY

**********@*****.*** 304-***-**** Saint Albans, WV 25177 WWW: Bold Profile

Talented Outside Sales Representative multitasks and balances customer needs with company demands. Successful at building loyalty and long-term relationships while consistently reaching sales targets. Demonstrated experience delivering superior customer service and attention to detail. Technical knowledge

Warehouse Operations

Stock control

Cost-reduction strategies

Shipping and receiving

Lean manufacturing principles

Forecasting and planning

Packaging and Labeling

Returns processing

Sales Support

Cycle counting

Customer Service

Invoice Processing

Suggestive Selling

Inventory Management

Ordering parts

Coordinating paperwork

Problem-solving skills

Maintenance schedules

Forklift Operation

Email Communication

Oreilly Auto Pats Saint Albans, WV

Parts Specialist/ Outside Sales

Representative

09/2020 - 03/2024

Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.

Maintained accurate records of all inventory transactions in the computer system.

Organized and labeled parts to ensure easy identification and retrieval. Researched potential clients, identified decision makers and developed relationships with them.

Conducted market research to identify new opportunities and develop target customer profiles.

Gathered data on competitors' products, prices, and sales techniques. Maintained knowledge of current product offerings and pricing structures. Developed and implemented sales strategies to increase revenue. Generated leads through cold calling, networking events, referrals. Negotiated contracts with customers to close deals in a timely manner. Provided technical support to existing customers regarding product usage and installation.

Attended industry trade shows to promote company products and services.

Managed accounts by providing solutions that best fit the customer's needs.

Followed up with customers after sale and delivery to ensure satisfaction Summary

Skills

Experience

Interview Availability Resume Received

and resolve any issues that arise.

Developed promotional materials such as brochures or flyers for marketing purposes.

Responded promptly to customer inquiries via phone or email. Adhered strictly to all applicable laws governing business operations in assigned territory.

Monitored industry trends and kept abreast of new developments in the marketplace.

Educated customers on product features and technical details to highlight benefits.

Organized sale calls with customers and vendors.

Generated sales by prospecting, negotiating contracts and closing. Closed product sales to increase revenue and build client loyalty. Collaborated with other departments to complete sales transactions. Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.

Saint Albans High School Saint Albans, WV

High School Diploma

05/1988

Education and Training

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