Customer Service Credit Card
Resume:
Jennifer Markel
Customer Service/ Hospitality
Las Vegas, NV. 89120
*************@*****.***
SKILLS
Customer Service, Cash Handling, Credit Card Transaction, Opening and Closing Cash drawers, Computer Savvy, Customer reservations, customer complaints, Room Rentals, Housekeeping, Night Auditing, Employee management, Training, Scheduling, Maintaining all expectations of company policies.
EXPERIENCE
Johnny Walker Rv
Receptionist- Answering and directing calls to each department Greeting Customers as they arrive, keeping salesmen order on tape any research or calls needed to be made for other departments filling or data entry.Cleaning of common areas as well. March 2022- present
Souvenir Outlet
Shift Supervision,cash credit card transactions,customer service Employee scheduling and scheduling,Inventory,training,deposits end shift customer complaints
Motel 8 plus
Front Desk/ Night Shift Manager
November 2019 – October 2021
Room Reservations, Guest check-ins, Cash and credit card transactions, Nightly update of shift report, Complete Housekeeping report for next shift, Guest complaints handled with best customer service and handled in a timely manner, Employee weekly scheduling, Updating of maintance report for next shift
Reason for leaving was that the owner was not willing to bring the property up to health code. When the health department came in to check property they were going to fine me instead of the owner which was the reason for me leaving there
Reo and Gayle Hope
vacation home cleaning airbnb
Jan 2017- July 2019
Shift Lead
run my own crew, responsible for complete cleaning of home, laundry, inventory of the home
windows inside out, baseboards, towels, linens, greet guest as they are checking into home, provide any answers for them on their stay. International Reality
Air bnb Host
Feb 2017 – June 2018
Host to each properties guest meet them at time of check in, Take reservation for each property
Clean and prepare home for next guests arrival
Keep inventory of house products.
Wendy Gaines - personal cleaner and assistant
Las Vegas, Nv.
November-2016
personal housekeeper and assistant
home cleaning and management, grocery shopping, help plan social event parties, vacation reservations, and any other errands that she may need taken care of.
laundry linen exchange, deep cleaning monthly weekly basic cleaning Gift Basket retail
2015- 2015
Las Vegas nv
Customer Service
Sales, order taker,inventory, advertising
Create one of a kind baskets for any occasions custom made Days Inn - Shift Manager/ Front desk
Denning, Iowa
Jan 2014- Aug 2015
Customer Service, room rentals, prepare room occupancy and check outs sheets for Housekeeping each morning, balance cash drawers before shift, handle any customer complaints, room reservations, employee weekly scheduling, employee training
Update all guest list everyday for next shift, and reservation for each day Uhaul - Rental Agent/ night shift Closer
Las Vegas, Nv.
Apr. 2010 - Oct. 2013
Customer service, Rent trucks equipment and storage units, Reservation, Responsible for balancing each cash drawer at the end of shift and making money deposit to the bank, employee training, inspection of all equipment or trucks going out and coming in, to locate trucks through other locations when short of equipment needed for reservations for the day. Store inventory monthly, call customer when late in making their payments on storage units, lock outs on storage units, money handling
sales
EDUCATION
Chaparral High School - Diploma graduated
Aug 1988 - May 1992
Las Vegas, Nv.
General education
Area technical Trade School - Certificate in Hotel Management Aug 1990 - May 1992
North Las Vegas
Hotel Management
Junior and Senior Year I was Class President at Trade school, I traveled to conferences out of state to represent my trade in Hotel Management Strength and Hobbies
Self starter, team player, customer service, organized, fast learner with common sense,
Reading, Photography
Refrences
Jan Davis ( friend)
Retired
8 yrs
Cesar Leon (friend)
Painter at Chapman Dodge
5 yrs
Caleb Smith (friend)
Mechanic
20 yrs
JENNIFER MARKEL
*************@*****.***
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