Customer Service Data Entry
Resume:
Chittovious Coleman
Collections Representative
Peoria, IL 61614
******************@*****.***
Experienced in various areas of management, multiple years in call centers, customer services, and collections.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Preventative Healthcare Advisor
Life Line Screening - Kankakee, IL
September 2021 to Present
Remote based atmosphere. Providing customer service and sales in the healthcare field. Educating on the value of long-term health and preventative screening products. Basic clerical, payment processing, and appointment scheduling.
Customer Service Representative
Customer Contact Services - Bourbonnais, IL
May 2018 to June 2020
Assist customer in setting up online health care reward accounts. Resolve online registration issues via telephone. Provide quality customer service, answer any questions, and give descriptive program details to the customer pertaining to the rewards program. Counselor/facilitator
Springfield Urban League - Springfield, IL
January 2014 to March 2016
Lead a group of young adults in parenting and relationship counseling. Including teaching computer literacy, resume building, mock job interviews, and basic financial literacy. As a facilitator, I responsible for core assignments and basic record keeping. These tasks included general data entry and customer service experience.
Collections Representative
CCB CREDIT SERVICES - Springfield, IL
October 2006 to January 2014
Responsibilities
Make/receive in/outbound calls in high call volume environment. Data entry, skiptracing, a schedule payment plans and transactions. Type 40+ wpm
Accomplishments
Top Collectors certification
Springfield Urban League Leadership Award.
Skills Used
Problem solving, team work, customer service and competent collections knowledge. Contractor
Coleman Construction - Jacksonville, IL
2006 to 2013
Independent Contractor
Construction Carpenter - Jacksonville, IL
2006 to 2013
2006 to 2013 • Bolted, nailed, aligned and blocked up under forms Coordinated work activities with other construction project activities.
• Estimated material and worker requirements to complete jobs.
• Selected and ordered lumber and other required materials.
• Covered subfloors with building paper to keep out moisture and laid hardwood, parquet and wood-strip- block floors by nailing floors to subfloor and cementing them to mastic and asphalt base.
• Trained and managed seven team crew to measure, cut, and cover sub-floor applied caulking compounds by hand and with caulking gun to seal crevices and achieved significant improvements in their productivity • Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery to conform to grade specifications.
• Inspected ceiling and floor tile, wall coverings, siding, glass and woodwork to detect broken and damaged structures.
• Trained workers in construction methods, operation of equipment, safety procedures, and company policies.
• Coordinated work activities with other construction project activities.
• Estimated material and worker requirements to complete jobs. Construction Laborer
Vaughn Rehabilitation and Restoration - Springfield, IL 2003 to 2006
• Erected scaffolding, shoring and braces.
• Cut timbers, lumber and paneling to specified dimensions and drilled holes in timbers and lumber.
• Fastened timbers and lumber with glue, screws, pegs and nails, and installed hardware.
• Smoothed and sanded surfaces to remove ridges, tool marks, glue and caulking.
• Positioned and held timbers, lumber and paneling in place for fastening and cutting.
• Constructed forms then assisted in raising them to the required elevation.
• Selected tools, equipment and materials from storage and transported items to work site.
• Cleaned work areas, machines and equipment, to maintain a clean and safe jobsite. Assistant Manager Retail
Foot Locker - Bourbonnais, IL
September 2001 to December 2003
Customer service and retail sales. Labor and cash management. Control loss prevention by performing regular merchandise cqhecks, as well as scheduled merchandise audits, and store meetings. Set up sales displays and signage. Daily store operations
Machine Operator
Bunn-O-Matic - Springfield, IL
2001 to 2002
• Repaired and maintained equipment.
• Adjusted handwheels and depressed pedals to drive machines and controlled attachments, such as blades, buckets, scrapers and swing booms.
• Lifted metal parts and stock onto machine, manually and using hoist, and secured it on machine table, in chuck and holding fixture, using wrenches, to assist in setting up machine.
• Fed metal parts and stock into automatic metalworking machines and removed machined parts from machine after prescribed period of time and at end of machining cycle.
• Removed metal chips and shavings from surfaces of machines with rag and airhose and wiped surfaces of machines with rag to remove excess oil.
• Removed burrs and excess metal from machined parts, using files, sandpaper, emery cloth and grinding machine.
Education
High school diploma in Construction Project Management Phoenix University - Springfield, IL
September 2012 to April 2015
Certificate of Business & Clerical Operations in Business & Clerical Administrations
January 1996 to July 1996
Diploma in General Studies
Kankakee Sr High - Kankakee, IL
1990 to June 1993
Skills
• Excel
• Organizational Skills
• Management
• Collections
• Food Service
• Food Prep
• Busser
• Call Center
• Customer Care
• Customer Service
• Customer Support
• CSR
• Caulking
• Restoration Industry Experience
• Construction Management
• Equipment Repair
• Drywall
• Carpentry
• Electrical Experience
• Project Planning
• Blueprint Reading
• Loss Prevention
• Project Management
• Construction
• Facilities Maintenance
• Assembly
• Remodeling
• Sales
• Handyman
• Fabrication
• Computer Networking
• Heavy Lifting
• Cash handling
• Word processing
• Forklift
• Hand tools
• Computer skills
Certifications and Licenses
OSHA 10
November 2013 to Present
1. 10-hour training courses as a convenient way for workers to learn about hazard avoidance, workers' rights, filing an OSHA complaint
OSHA 30
November 2013 to Present
The OSHA 30-hour Construction Industry Outreach Training course is a comprehensive safety program is specifically devised for safety directors, foremen, and field supervisors; the program provides complete information on OSHA compliance issues.
Counseling Certification
Food Handler Certification
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