Office Manager Customer Service

S I E R R A M . MALONE

OBJECTIVE

To secure a position and use my leadership, dedication and communication skills to the best of my ability.

EXPERIENCE

March 2015 – January 2023 P.O.G., LLC

Office Manager Nashville, TN

Answer call inflow of clients and all potentials accordingly

Filtering company emails and delegating to the appropriate department

In charge of bookkeeping to include payment posting, automatic payment set-up, and past due accounts

Employee payroll, hours worked and some aspects of HR as needed

SEO marketing campaign experience

Worked in the office and both remotely when I moved to MS. October 2012-September 2014 Alive Hospice-Inpatient Team Secretary Nashville, TN

Clinical staff scheduling for inpatient units as needed

Daily ADP/Payroll adjustments

Constant communication with the intake department to assist with both, the patient and family transitions

Make up and organization of patient charts; to include legal documents and medical history

Multiple administrative duties

Scanning charts and legal documents into onbase systems

Order unit supply and nutrition room stock

January 2010 - October 2012 Merion Realty Management Assistant Property Manager- The Estates at Brentwood Brentwood, TN

Rent collection, property financials, process moveouts and manage delinquencies.

Lead leasing staff in accomplishing property goals while accomplishing daily and monthly tasks/reports

Renewals, resident retention and manage staff

2 3 3 MAGNOLIA B LOSSOM DR•HERNANDO, MS 3 8632

• PHONE ( 6 01) 543- 5 1 5 4

S I *************@*****.***

2

Marketing Manager-Inverness Lakes Apartments Mobile, AL

Marketing and other activities geared towards generating traffic

Work frequently with residents/prospects to lease apartments, renew leases, resolve problems and ensure resident satisfaction

Manage payments and maintenance requests in a timely manor through Yardi software

December 2007 – January 2010 Team Health

Customer Service Representative–Lead Supervisor Knoxville, TN

Provide information per client, clinical and nonclinical specifications

Obtain demographic and assist nurse triage

Paging of on-call nurses and physicians

Proper phone etiquette and customer service

Outbound calls, documentation requirements and updating reports

Representation of various MD/community nurse advice lines, health insurance facilities and referral services.

Employee break schedules and staffing adjustments

Update various reports and report to Supervisor/VP April 2006- December 2007 South Eastern Orthopedics( SEO Therapy) Medical Office Manager (2 clinic locations) Knoxville, TN

Assist patients on a day to day basis

Verify insurance benefits

Schedule appointments from surgery

Collect co-pays/reports/keep track of medical charts

Assist 10 Physical and Occupational Therapists + PTAssistants

Order office supplies and prepare for clinic meetings 2003-2009 Tennessee Army National Guard

92A Logistical Supply Specialist Lenoir City, TN

Deployed to Iraq in January 2005

3

Received the Army Achievement Medal for outstanding knowledge of civilian world

Coordinated shipping requests for multiple units at a central staging area

Performed computer supply ordering with database reports on daily basis

Inventory and supply updating through AS400 (Inventory management software)

EDUCATION

January 2007 – June 2008 South College Knoxville, TN

Business and Marketing

January 2006- Dec 2006 Lake Superior State Univ. Saulte St. Marie, MI

General Studies

2002-2004 Elk Rapids High School Elk Rapids, MI

SKILLS

Customer Service and Remote Experience

Initiative-taking and Self Motivated

Proficient knowledge of Microsoft word, Excel, and Spreadsheets Type 50 + Words Per Minute

Excellent Communication Skills

Multiple Phone and Computer Screen Usage

ADP Payroll system

Medical and Electronic Scanning of Records

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