Animal Care Customer Support

WEYLA PINTO

San Jose, CA 650-***-**** *****.*****@*****.***

ANIMAL CARE SPECIALIST

PROFESSIONAL SUMMARY

Highly motivated animal care professional with proven experience in providing high-quality grooming and health services to a variety species. Experienced with washing and grooming animals, providing first aid services, identifying medical conditions, recommending courses of treatment, administering medications and vaccination, providing surgical assistance and learning new animal care techniques. Team-oriented with a growth mindset, able to multitask and collaborate with clients for success. Recognized multiple times for outstanding customer support. SKILLS

● Bathing

● Hair trimming and shaving by breed style

● Brushing and styling

● Cleaning

● Disinfectation

● Animal Care and first aid

● Medication/vaccination administration

● Exercise and play

● Nutrition consulting

● Surgical assistance

● Animal control in Pet Hotel

● Collaboration

OTHERS SKILLS

● Strategic Marketing & Campaign Planning

● Sales Team Leadership & Development

● Cross-functional Team Coordination

● Brand Management & Growth Strategies

● Market Research & Data Analysis

● Curriculum Development & Educational Training

● Key Account Management & Client Relations

● Budget Management & Financial Planning

● Product Launch & Distribution Strategies

● Internal Communication & Endomarketing

Initiatives

ACCOMPLISHMENTS

● Best Performance Pet Stylist with the highest number of weekly sales in the store and the number 4th position in the bay area region for several consecutive months.

● 100% Excellent customer reviews in Pet Smart and 5 Stars YELP.

● Extensive experience in specially handled animals such as puppies, geriatric and hyperactive animals. WORK HISTORY

PET STYLIST PROFESSIONAL 12/2023 to 06/2024

PetSmart San Carlos CA

● Wash animals with specialized shampoo and conditioning formulas, including medical formulas such as anti-tick shampoo, to ensure clean, healthy coats.

● Gave dog owners advice on coat care, grooming procedures to help facilitate coat maintenance at home.

● Dried hair using standard salon processes and prepared hair for styling treatment.

● Trimming and shaved haircuts according to breed style and owners request.

● Development of different tasks in grooming salon such as disinfect grooming tools, clean cage, bath tubs and dryer cleaning.

● Managed grooming diary and made appointments with pet owners as needed.

● supporting unsettled or anxious pets and facilitating their care depending on specific needs.

● Feel hours experience in Per Hotel:

1. Administered nutritional plans to multiple species of animals depending on unique dietary and healthy needs.

2. Manager animal care and kept animal enclosures free contaminants to foster healthy environments and animal wellbeing. Disinfect crates as needed.

3. Exercised boarded pets and provided daily programming to ensure a healthy level of engagement outside of kennels.

4. Development of different tasks in Pet Hotel such as clean cage and playground, clean kitchen tools and wash and dry towels, sheets and pet beds.

VETERINARY STUDENT ASSISTANT (Small and farm animals) 01/2016 to 12/2019 UCC University Nicaragua

● Manager animal care and kept animal enclosures free contaminants to foster healthy environments and animal wellbeing. Disinfect crates as needed.

● Assistant Veterinary Doctor in the surgery room to prepare specialized and sterilized equipment, prepare the surgical field for surgery and restrain the animal correctly for the anesthetic procedure.

● Maintained animals healthy in post-surgical environments by administering medication and monitoring vital signs. Provided first aid care and completed wound clean procedures.

● Collaborate with the Veterinary Doctor at the time of consultations to assist in an outside clinic, such as handling, vaccination, profile register, restrain, and taking vitals signs.

● Experience small animals (Dogs and Cats), Farm animals (Cattle, horses and pigs) and rescue dogs, cats and horses.

EARLY CAREER

EXPORTS AND MARKETING MANAGER 01/2015 to 12/2018 Industrial CENTROLAC - Nicaragua

CATEGORY SALES DEVELOPMENT MANAGER 01/2013 to 01/2014 Nestlé - Nicaragua

KEY ACCOUNT MANAGER 01/2006 to 01/2010

Coca-Cola FEMSA - Nicaragua

ACCOUNTS DIRECTOR 07/2006 to 11/2006

Pierson Consulting - Nicaragua

COCA-COLA ACCOUNT EXECUTIVE 01/2003 to 01/2006

Mccann Erickson - Nicaragua

MARKETING AND LOCAL ADVERTISING COORDINATOR 01/2000 to 01/2003 McDonald's - Nicaragua

SALES ADVISOR 01/1996 to 01/2000

Brahma-Ambev / Brazil - Brazil

OTHER WORK HISTORY

University Teacher:

● Polytechnic University of Nicaragua (UPOLI) Master in Marketing and Advertising Management, January 2018

● Universidad Americana (UAM) Postgraduate course in Strategic Marketing and Sales Management, September 2018. Post Graduate in Marketing, May 2015. Undergraduate degree in Marketing, August 2015. Postgraduate course in Strategic Marketing Management and Sales (Strategic Advertising Planning Module), August 2017

EDUCATION

Pen Foster Associate of Science Degree Veterinary Technician 03/ 2024 - 12 2028

University of Commercial Sciences Veterinary Doctor licenced 01/2016 - 12/2020

University of Commercial Sciences Bachelor of Marketing And Advertising American University Postgraduate Degree in Academic Teaching ADEN International Business School Master in Marketing And Sales

/ Specialization in Neuromarketing and Sales Management CERTIFICATIONS & OTHERS

● 2015-2016. National Engineering University: Technical Course in Digital Marketing and Social Media

● COCA-COLA COMPANY® Brazil: Merchandising

● MCCANN ERICKSON®: Development and Execution of Media Plans

● Various Courses: Budget Management. Sales Techniques. Advanced Excel. Effective Presentations

● RETAIL LINK WAL-MART® Central America: System Management

● COCA-COLA® COMPANY Central America: Key Account Management

● NIELSEN®: Category Management

● NESTLE®: Advanced Negotiation Workshop. Distributor Manager. 4C Selling Seminar

● Various Workshops: Coaching and Effective Communication. Consumer Promotion Business. Total Quality in Products and Services

Contact this candidate