Operations Manager Store Associates
Resume:
D
Niki
Dilworth
*********@*****.***
Newark, NJ 07107
SUMMARY
Customer-oriented Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. SKILLS
Budget Planning
Staff Management
Operations Oversight
Store Merchandising
Store operations oversight
Team Development
POS Systems
Inventory Management
Leadership Development
Retail Merchandise Quality Standards
EXPERIENCE
Omni & Store Operations Manager
Livingston, NJ
Macys Department Store/ Feb 2021 to Mar 2024
Leader of training and development of new store associates on all operational functions including Omni and product processing.
Manage the entire BOSS/BOP process including the return procedures. Provided feedback on daily Omni performance results to store management team. Developed strategies for Back of House Receiving Dept for increasing sales and improving customer satisfaction ratings.
Created weekly schedules for store associates based on anticipated customer traffic levels.
Performed regular audits of merchandise displays to ensure compliance with company guidelines.
Collaborated with other departments within the organization to ensure seamless operations dock to floor within 24 and Lead the At Your Service and Curbside operations.
Prepared detailed reports outlining key performance metrics across various departments.
Monitored employee performance and identified performance gaps for corrective action.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Director Store Manager
West Orange, NJ
Macys Backstage Department Store/ Oct 2015 to Feb 2021 Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Recruited, trained, supervised, evaluated and mentored staff members. Collaborated with senior leadership to set long-term objectives for the company. Successfully improved employment turnover through creating incentive and training programs.
Conducted daily store operations, including opening and closing procedures and cash handling.
Structured HR consulting services to support clients during organizational developments and changes.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
District Manager of Customer Service & Training
New York, NY
Bed Bath & Beyond/ Mar 2003 to Oct 2015
Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Created and maintained productive relationships with key stakeholders in the district. Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Organized promotional events in order to drive sales volume in the district's stores. Worked with direct reports to develop and implement action plans, improving operating results.
EDUCATION AND TRAINING
Associate of Arts: Marketing Management
Pratt Institute Jan 1985
Brooklyn, NY
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