Business Development Technical Support

JOHN RICHARDSON

Dallas TX US 317-***-**** ****.**********@**********.***

SALES MANAGER

Results-driven professional with a proven track record in building and nurturing strategic relationships, driving revenue growth, and exceeding aggressive sales quotas. Adept at providing comprehensive sales and technical support, demonstrating proficiency in configuring diverse technological solutions. Exceptional ability to develop and implement effective marketing plans, ensuring alignment with business objectives. Possess a deep understanding of technology trends and industry dynamics, coupled with commitment to continuous professional development through acquiring numerous certifications. Skilled in leveraging strong problem-solving capabilities to provide innovative solutions and enhance customer decision-making processes. Strategic thinker with a background in relationship management and a strong commitment to fostering long-term partnerships.

CORE PROFICIENCIES

Sales Strategy Development Project Management Relationship Building Technical Support Industry Knowledge

Customer Relationship Management Vendor Management Sales Presentation Negotiation Skills Marketing Strategy

PROFESSIONAL EXPERIENCE

Microsoft Dallas, TX 2017 to 2023

Account Executive

Enhance cloud consumption within designated accounts, managing escalations, True Ups, and Renewals. Engage in strategic initiatives for business growth and maintaining Microsoft's competitive edge. Collaborate with cross-functional teams for seamless execution of sales strategies and customer satisfaction. Conduct thorough market research to stay abreast of industry trends, providing valuable insights for informed decision-making.

Selected Accomplishments:

Successfully managed contract renewals from 150K to 10M, consistently exceeding targets.

Achieved 188% of sales target for Microsoft Dynamics, leveraging Salesforce and SAP experience.

Obtained certifications in Microsoft Modern Workplace MW900 and Azure AZ900.

Demonstrated exceptional sales performance, achieving 114% of quota for 2019 fiscal year.

Miracle Software Systems Indianapolis, IN 2016 to 2017

Business Development Manager

Conducted in-depth assessments of business and technology priorities for digital transformation. Directed client service engagements, offering guidance for high-quality solutions in line with business objectives. Identified and analyzed opportunities for organizational change, aligning strategies with overarching goals. Evaluated and determined optimal resource allocation, balancing onshore and offshore capabilities for operational efficiency and client satisfaction.

Selected Accomplishments:

Successfully increased market share by 25% despite operating within a more restrictive environment.

Secured significant business partnerships with reputable companies such as Cummins, Adesa, AM General, and numerous others.

Marketpath Indianapolis, IN 2015 to 2016

Business Development Manager

Spearheaded market development for cloud-based Content Management Solutions (CMS). Established Keystone High Tech Business Networking Group, contributing to foundational structure and growth. Implemented effective business development initiatives to drive sales growth and expand the customer base.

CAPGEMINI Indianapolis, IN 2012 to 2014

Business Development Manager

Drove new business growth in hardware and software resale, focusing on the HTEC sector. Engaged in disruptive technologies like Cloud, SAS, Testing, BIM, Mobility, Analytics, and Big Data. Led project management for seamless hardware and software deployments, ensuring client satisfaction. Coordinated Capgemini initiatives for application management in India and domestically in US. Collaborated with outsourcing team in India for development and deployment alignment with organizational goals and standards.

Selected Accomplishments:

Cultivated relationships with major clients such as T-Mobile, AT&T, Verizon, Disney, Google, Intel, and others.

Attained industry certifications, increasing vendor margins from 10% to over 25%.

ADDITIONAL EXPERIENCE

AUTONOMY (An HP Company) Indianapolis, IN

Account Executive

Fostered partner relations and created end-user presentations for meaning-based computing software. Managed Connected and LiveVault sales activities in Indiana. Collaborated with Indiana HP teams to introduce Autonomy IDOL, enhancing market synergy.

Bell Techlogix Indianapolis, IN

Business Development Manager Public Sector

Managed K-12 education accounts, Public Sector, and Higher Education in Indiana. Earned certifications from multiple vendors, enabling proficiency in configuring and selling diverse products. Certified as an EMC and Dell Engineer, showcasing technical expertise. Billed over $15K in monthly service revenue, strategically aiming for $3M in product sales within 12 months.

IBM Indianapolis, IN

Business Development Manager Midwest and Great Lakes

Cultivated and sustained relationships with IBM teams and partners across multiple states. Enhanced sales of IBM storage solutions through impactful presentations. Configured multi-million dollar solutions for customers, addressing complex scenarios. Exceeded an $8M quota while marketing to over 100 business partners. Led the development of RIO, TCO, NPV models using tools like VMware Capacity Planner and Alinean Assessment tools. Delivered results for prominent clients, including Rolls Royce, Interactive Intelligence, and major universities and hospitals.

Novus Consulting Group Manassas, VA

Consultant Super Enterprise

Cultivated relationships with IBM teams and customers, implementing key strategies in disaster recovery, business continuance, storage studies, and more. Developed a multi-million dollar relationship with IBM Global Services in Denver. Managed relationships with Fortune 1000 companies, negotiating service contracts for 10TB customers. Founded Novus with intent of selling to IBM, facilitating a $10M deal that led to Novus' acquisition by IBM.

ARROW Indianapolis, IN

Sales Representative

Provided comprehensive support to multiple business partners, including sales and technical assistance. Managed order entries, special bids, bid certifications, and configurations for various IBM solutions. Achieved over 90% of an aggressive quota for FY2005, nearing $12M in sales.

EDUCATION & CREDENTIALS

Master of Business Administration

University of Indianapolis

Bachelor of Science

Indiana University

Microsoft Azure Fundamentals Certified Microsoft Modern Workplace Certified, Microsoft Dynamics Certified, Microsoft Azure Admin Certified Signature Selling Method pSeries (Power) Sales Certified iSeries Sales Certified CDAT (Consolidation Data Analysis Tool) SCON and TotalStorage Sales Certified Catia Solidworks VMware Capacity Planner Dell Certified Storage Engineer EMC Certified Storage Engineer Cisco Data Center Specialist Oracle Exadata Certified

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