Account Manager Digital Marketing

Naomi Pluchel

Dynamic, highly motivated, detail-oriented Account Manager seeking the

opportunity to pursue a rewarding career in marketing and sales. 526 West Tierra Buena Lane

Phoenix, AZ 85023

602-***-****

************@*****.***

EXPERIENCE

RYNO Strategic Solutions — Senior Account Manager

OCT 2023 - PRESENT

· Create cross-channel full funnel digital marketing strategies and communicate performance results with clients

· Manage a book of client account ranging from $150K-$1.5M in monthly revenue

· Consistent track record in exceeding client goals and seeing positive YoY ROI results from marketing efforts

· Navigate and support in client escalations and resolution Client Relations Manager — DEC 2020 - OCT 2023

· Developed improved systemization and processes to bridge Sales and Operations Teams’ inconsistencies

· Collaborate with other departments to improve efficiency and processes

· Manage a team of Junior to Senior Account Managers and Onboarding Specialists accounting for 93% of our recurring revenue

· Hiring, recruiting, team development, employee development, and training of the Account Management and Onboarding Departments

· Built out and implemented career pathing for my team resulting in 3 employee promotions so far this year

· Conduct monthly, quarterly, and annual performance reviews with employees

· Attend weekly meetings with the President of Digital Marketing and COO to discuss team initiatives, challenges, and goals

PREVIOUS ROLES:

National Account Manager — JUN 2019 - DEC 2020

Project Manager — AUG 2018 - JUN 2019

Hubbard Family Swim School — Executive Assistant/ Supervisor FEB 2014 - MAY 2018

· Well-organized, resourceful and highly adept at performing multiple tasks concurrently.

· Successfully coordinated community and staff events, expos and fundraisers.

· Appropriately managed shifts and acted as mentor and trainer for new staff.

· Excelled at building relationships and meeting customers’ needs, both directly and over the phone.

SKILLS

-Creative and technical mindset

· Effectively collaborates with others to

ensure goals, deadlines, and results are

attained

· Excellent interpersonal, analytical,

organizational and communication

skills

· Capacity to prioritize and manage a

wide range of responsibilities within a

fast-paced environment

· Aptitude for learning new concepts and

working well under pressure

· Leadership and mentoring ability

-Strong oral and written

communication skills

·

Knowledge of Webmaster Tools

including Google Analytics, Google Ads,

Google Business Profile, Google Search

Console, AWR,

BrightLocal, and SEMRush

· Experience with ManageWP, G-Suite

Tools, Salesforce, Excel, PowerPoint,

Photoshop, Illustrator, Outlook

CERTIFICATIONS

Google Search Ads

Google Display Ads

Starbucks Coffee Corporation — Shift Supervisor

OCT 2009 - APR 2014

· Effectively delegated and initiated tasks necessary to operate the store with maximum productivity.

· Delivered world-class customer service, provided support and leadership in an energetic environment.

· Inspired and coached new partners through personal knowledge and experience while implementing the use of Starbucks training

modules and upholding Starbucks Policies and Procedures.

“Wheel of Fortune” Sony Pictures Entertainment — Prize Coordinator

JUN 2001 - APR 2008

· Assisted in producing episodes of the game show, Wheel of Fortune, for 7 seasons.

· Selected prizes for each episode and worked with the prize procurement agency for award fulfillment to contestants.

· Formatted scripts for each episode, researched and wrote announcer’s copy for show prizes, special guest star’s copy for specialty themed weeks and Vanna White’s copy for remote prize shoot footage.

· Efficiently performed production duties - script changes, “Bonus Round” assignment, prize changes, monitoring prize footage and any prizing elements to ensure accuracy within the specific episode.

· Administered detailed episode notes distributed for use inter-departmentally and by SPE Corporate Executives.

· Coordinated and facilitated staff production meetings. REFERENCES AVAILABLE UPON REQUEST

EDUCATION

ART INSTITUTE OF PHOENIX 2000

· Associates of Applied Sciences, Computer

Animation - Graduated with Honors

XAVIER COLLEGE PREP 1995

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