Customer Service Business Development

PETER HUBBY

**** ********* **** **** – Holly Springs, NC 27540 919-***-**** ****************@*****.*** EXECUTIVE PROFILE

Sales Account Executive & Marketing Manager with an entrepreneurial mindset, a degree in Hospitality Management, and proven experience driving prolific success in the hotel and hospitality industry. Highly skilled Hospitality Leader with a solid track record of leading hotel operations, restaurant management, and marketing, sales, and business development strategies for top-tier luxury hotels. Adept at steering all phases of high-growth marketing, business-to-business, advertising, and public relations campaigns with record-breaking results. Proficient at building and implementing guest satisfaction surveys to elevate the guest experience. Skilled at recruiting and training staff, budgeting, developing marketing strategies, evaluating guest satisfaction, and driving brand awareness. AREAS OF EXPERTISE

● Hospitality Management

● Hotel Brand Management

● Hotel B2B Development

● Vendor Management

● Business Development

● Personnel Oversight

● Hotel Partnership Development

● Sales & Marketing Leadership

● Strategic Planning

● Marketing Campaigns

● Market Research & Analysis

● Public Relations Campaigns

● Team Training & Development

● Financial Analysis & Forecasting

● Industry Networking

● Executive Presentations

● Client Relationship Management

● Communications Strategy

CAREER HISTORY

FREELANCE MARKETING CONSULTANT 08/2020 – Present Peter Hubby Marketing – Durham, NC

● Launched and lead a consulting group to advise on print, web and SMS advertising to meet marketing demands across client portfolios; advise on content delivery across media channels including print, radio, and TV media

● Leverage emerging technology and communication software systems to manage critical client projects

● Facilitate client growth and development by devising and executing high-impact marketing campaigns and collateral while cultivating long-term relationships with clients that resulted in 70-80% client retention

● Build/manage front-end websites; research, write, edit, and publish digital content to highlight performance

● Deliver compelling digital marketing presentations to new/existing clients and design photography and music

● Convene technical and financial advisory meetings to save business partner consumer fees

● Thrive in the “Gig Economy” as a sole proprietor, increasing sales within departments by 30% BUSINESS DEVELOPMENT MANAGER 12/2019 – 07/2020

Oyo Rooms and Technology (Hotel Management Company) – Durham, NC

● Headed the business development strategy for a $700M hotel management company with 200+ US hotel partners

● Successfully sold the company’s first hotel, generating $150K+ from a single transaction

● Researched and identified identifying key hotel partners that resulted in acquiring 80 new hotel owners in <1 year

● Interfaced with key leaders of franchised hotels to promote Oyo’s vision to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology to drive MM$ in sales

● Gained deep knowledge of the hotel and hospitality industry while sharing top-level insights to create more compelling marketing plans and sales strategies

● Crafted a joint business plan in collaboration with franchise owners to produce lucrative partnerships

● Kept pace with hotel market trends and data including real estate developments across assigned territories PETER HUBBY – pg. 2

MARKETING & SALES EXECUTIVE 07/2017 – 11/2019

J.S. Paluch Company, Inc. – North Carolina & South Carolina

● Excelled on the marketing & advertising team, ranking as a top-producing regional sales exec for an $85M publisher

● Achieved “Platinum Club” ranking as a consistent top producer, surpassing annual sales goals by 10-15%

● Positioned the company for steep growth, converting 5-10 advertising partners from the competition

● Curated compelling marketing & advertising samples and sales books used by 30-50 account executives nationwide

● Trained 10-15 consultants and account executives on sales strategy, marketing concepts, and account maintenance EXECUTIVE, MARKETING & SALES PROFESSIONAL 08/2012 – 08/2015 ShopperLocal – Charlotte, NC

● Partnered with 250+ key clients and internal teams to produce powerful print and digital marketing campaigns

● Advised clients on marketing engagements including social media, TV, radio, and advertising channels

● Rose to the top as a consistent master closer, promoting the brand across the North and South Carolina territory BUSINESS DEVELOPMENT MANAGER/PROJECT MANAGER 09/2010 – 08/2012 Moving Minds, LLC. – Charlotte, NC

● Executed highly engaging global advertising content and marketing campaigns across a growing client book

● Fueled YOY revenue growth of 15-25%, forging ironclad relationships with B2B prospects by industry category

● Cultivated a client portfolio of 150+ nonprofit, education, and business clients and built relationships with prospects PRIOR HOTEL/HOSPITALITY EXPEREINCE

MARKETING EXECUTIVE Marriott Vacation Club – Charlotte, NC RESTAURANT MANAGER The Carolina Inn – Chapel Hill, NC RESTAURANT MANAGER Ruby Tuesday – Concord, NC

SALES MANAGER Starwood Hotels & Resorts (a Sheraton Hotel)– Chapel Hill, NC ASSISTANT CONCIERGE Mark Hopkins Inter*Continental Hotel – San Francisco, CA

● Delivered best-in-class guest services in a range of luxury hotel environments, implementing sales strategies, guest services, catering and restaurant operations, and concierge duties, among others

● Bolstered sales as restaurant manager while directing a team of 15+ and engaging 100+ daily guests EDUCATION

BACHELOR OF SCIENCE (BS): Hospitality Management Johnson and Wales University – Providence, RI Certification: Digital Design Art Institute of Pittsburgh – Online Division Dean’s Award Graduated with Honors AWARDS

Top Performer Bonus Award, Register Tape Network (2012–2015) Platinum Award - Top Performer, Register Tape Network (2013) Verizon Wireless Customer Service Award (NPR/VIP) (2010–2011) Customer Satisfaction Award, Council of Sales Leadership (2005) Exceptional Performance Award (increased sales volume by 30%) (2004) TECHNICAL SKILLS

MS Office Suite (Microsoft Word, Excel, PowerPoint, Outlook) Adobe Creative Suite Google Workspace Marketo Insight Salesforce/CRM Line 2 Canva Basecamp Orbis HubSpot Whiparound Spotio Go Concierge Software Driver Schedule Software Light Speed Black Lane PC Proficient

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