Human Resources Security Clearance

Crystal D. Hart

**** ******* ****

Waldorf, MD **601

Telephone: 301-***-****

Email: *********@***.***

Citizenship: United States Citizen

Veterans Preference: yes

Security Clearance: Active

professional profile

Diplomatic, highly motivated professional with over twenty years of Human Resource and Project Management experience. Strong knowledge of recruiting, interviewing, hiring, counseling and training of personnel. Solid ability to conduct personnel evaluations, implement training programs and establish training curriculums. Strives to improve service and program quality, increasing organizational productivity and enhancing internal and external customer satisfaction. Demonstrated proficiencies in problem solving, conducting research and analysis, and recommending suggestions for process improvement.

work experience

US Census Bureau August 2016 -Present

Human Resources Division 40 hrs. per week

4600 Silver Hill Road Salary: 92,421 per year

Suitland, MD

Supervisor: Dwayne R. Gleaton Supervisor's Phone: 301-***-****

HUMAN RESOURCES SPECIALIST, GS-201-12/5

Vigorously validates the Department's merit promotion program by ensuring that all Department and Federal Regulations outlined in the 5 CFR and the 5 U.S.C. are adhered to by management. Advises management on courses of action to achieve organizational efficiency, by remaining current on ever changing HR strategies, policies, regulations, and procedures. Collaborates with the hiring managers to prepare job analysis and crediting plans for all examining procedures prior to posting vacancy announcements. Processes DEU and Merit Promotion requests for vacancy announcements. Frequently utilizes the electronic hiring systems (i.e. HR Connect, Quick Hire and USAJOBS) to post and announce vacancies. Actively performs qualification analysis and certify applicants according to guidance provided by the DEU Handbook and OPM Qualification Standards. Prepares and processes SF-52/SF50's in accordance with the guide to processing Personnel Actions, ensuring that all actions are completed in a timely manner. Recommends and keeps managers informed on various issues, to include merit promotion procedures, veteran’s preference, schedule A hiring, recruitment, relocation and retention incentives. Assists managers with interview techniques. Provides advice and guidance to managers, new employees, and HR assistants in the proper use of Quick Hire and HRCONNECT procedures. Drafts letters, memoranda, instructions, and responses to inquiries regarding a variety personnel matters.

US Department of Interior August 2015- August 2016

Office of Surface Mining Reclamation and Enforcement 40 hrs. per week

1951 Constitution Ave SIB RM 334 Salary: 85,238/per year

Washington DC 20240

Supervisor: Supervisor's Phone: 202 208

HUMAN RESOURCES SPECIALIST, GS-201-12/4

Enthusiastically supports the Department's merit promotion program by ensuring that all Department and Federal Regulations outlined in the 5 CFR and the 5 U.S.C. are adhered to by management. Routinely researches personnel regulations to make recommendations to management. Prepares vacancy announcements as required. Frequently utilizes electronic hiring systems (i.e. Quick Hire and USAJOBS) to post and announce vacancies. Processes DEU and Merit Promotion requests for vacancy announcements. Prepares job analysis and crediting plans for all examining procedures prior to posting vacancy announcements. Prepares and processes SF-52/SF50's in accordance with the guide to processing Personnel Actions. Ensures that all actions are processed in a timely manner. Analyzes current staffing plans to develop recruitment strategies for managers. Recommends and keeps managers informed on various issues, to include merit promotion procedures, disciplinary or corrective measures, leave related issues, and performance issues. Assists managers with interview techniques. Advises employees on various benefits such as retirement, leave, FEHB and FEGLI. Actively performs qualification analysis and certify applicants according to guidance provided by the DEU Handbook and OPM Qualification Standards.

Provides advice and guidance to managers, new employees, and HR assistants in the proper use of Quick Hire procedures. Drafts letters, memoranda, instructions, and responses to inquiries regarding a variety personnel matters. Actively participates in the Department accountability reviews. An active member of the Senior Talent Management Strategy Team for the department, helped to compose power point presentations to be used for the hiring excellence workshops. Currently participating in the Emerging Human Resources Leaders Forum sponsored by the partnership for Public Service.

U S Department of Labor

Office of the Solicitor October 2010 – August 2015

200 Constitution Ave NW Rm. N2419 40 hrs per week

Washington DC 20210 Salary: 77,368/per year

Supervisor's Name: Zina Alston-Dixon Supervisor's Phone: 202-***-****

HUMAN RESOURCES SPECIALIST, GS-201-12/4

Advises managers on the selection process of Competency Based Questions (CBQ's) from DOORS that will be used to determine well-qualified candidates. Ensures that the recruitment process is completed in accordance with applicable rules and regulations. Assists the Classification Specialist in writing entry-level position descriptions, reviewing classified position descriptions in accordance with OPM classification standards and DOL guidelines. Writes job analysis and crediting plans, establishes, and maintains vacancy case file in accordance with federal and DOL’s guidelines. Utilizes appropriate HR system to process, correct, and cancel personnel actions. Determines appropriate authorities, effective dates and remarks using the Guide to Processing Personnel Actions, 5 CFR and United States Code. Provides policy interpretation based on agency precedents, rules, regulations, directives and standards to managers, supervisors and employees as it relates to employment, classification, and position management. Advises management on courses of action to achieve organizational efficiency, by remaining current on ever changing HR strategies, policies, regulations, and procedures. Participates in information gathering, assessment, problem solving and the development of customer-focused recommendations for SOL/HRO. Anticipates problems, and identifies and evaluates alternatives to sensitive situations and makes decisions that contribute to the mission, functions, policies, or procedures of the organization that influence the work and outcomes of the organization. Interprets and analyzes highly complex information to discern patterns, trends, and relationships and to draw conclusions by applying rules that involve many steps. Serves as agency coordinator for programs, such as Telework, Training, OWCP and Safety. Serves as liaison on agency’s training committee. Also serves as back up for agency’s personnel security program, E-Verify, E-QIP, and PIV systems to determine eligibility and suitability for employment.

Curriculum Task Lead/Human Resources Manager May 2008 – October 2010

VSE Corporation 50 hours per week

International Division Salary: 75,000.00/ per year

Alexandria, VA

Supervisor: Gayle Guilford, 703-***-**** phone 571-***-**** cell please contact me first.

OVERSEE RECRUITMENT OF PERSONNEL; interview prospective candidates for job placement and coordinates determinations of salary offers and related financial matters. Followed hiring salary guidelines vs. corporate compensation guidelines to ensure fairness and equality standards were met. Worked with union and non-union management in creating selecting/classification of positions prior to posting. Extended and negotiated offers and continue to work with candidates from acceptance to hire to ensure sustained level of interest. Provide staffing metrics on weekly metrics in order to more effectively manage the recruiting process for the division support. Evaluate candidates effectively in an effort to attract and retain a high quality and diverse workforce. Prepare vacancy announcements for open positions. Utilize specialized software including HRIS Cyber Recruit, A-Check and Cost Point and E-verify programs that allows for the streamlining of recruitment process to fill open positions more efficiently.

MANAGE TRAINING OF PERSONNEL; lead, managed and developed a staff of nine training instructors to ensure standards were met. Managed overall training execution. Served as the primary point of contact for all training program matters under the Training Case between the US and Taiwan governments. Promoted teamwork and communication. Provided continual training and coaching to improve employee performance, job knowledge, and career advancement. Demonstrated in-depth knowledge of principles, techniques, and methods of instruction. Researched of technical literature and training aids to ensure technical accuracy and efficiency of curriculum. Monitored contractor performance to assure compliance with the agency culture and procedures, program directives and technical requirements of the contract.

EVALUATE PROGRAMS AND MAKE RECOMMENDATIONS for improvement; analyze training policies and procedures for Taiwan training program. Made specific recommendations on types of training to include safety, maintenance and operational systems. Provided position management advice and recommendation to project managers to include providing advice on the workload distribution among positions and organizations. Effectively employ the US Navy training curriculum to ensure quality standards. Discuss analytical findings through briefing the Taiwan navy on mandatory and optional training, as well as conduct a monthly briefing on the progress of the curriculum.

WRITTEN COMMUNICATION; researched and drafted a variety of complex reports to reflect the technical and financial performance of the Foreign Military Sales (FMS) case.

Prepared and justified the administration the budget for program areas. Justified and produced End of Project Reports, to include lessons learned, financial reports, project integrated schedules, training schedules, statement of work and request for quotes. Manage all paperwork required for 8 instructors traveling abroad. Provide weekly reports to the US Navy on the status of transfer cases valued at $20 million.

KEY ACCOMPLISHMENTS: As Curriculum Task Lead for the VSE Corporation, I was given an opportunity to analyze the retention rate of the Taiwan Navy. To accomplish this, I was required to analyze the training data for 3 ships within the fleet and prepare a detailed and well written report based on this information to be used by the Naval Education Training Security Assistance Field Agency. The finalized report was not only well received, but is now being used as the primary training retention database.

In an effort to diversify the applicant pool, I actively attend job fairs in areas where potential applicants will be more diverse in age and nationality. As a result of my efforts, I have successfully created over 50 well rounded and diverse applicant pools resulting in over 100 successful hires in the last year. HR lead on numerous transition teams for new contracts, new hire orientation, special projects start-ups involving deployments of new staff. Frequently participated in business proposals development (RFP) providing the HR life cycle, retention data perspective and resource plans.

Human Resources Manager/Recognition Manager May 2005 – May 2008

Air National Guard Readiness Center, Andrews Air Force Base 50 hours per week

Camp Springs, MD Salary: 82,500. Per year

Supervisor: MSgt Danan Holloway 301-***-****, permission to contact.

MANAGED RECRUITMENT OF MILITARY PERSONNEL; directed the placement, appraisals, recognitions and orientation of all military personnel. Served as Trusted Agent and primary point of contact for all aspects of Evaluations Program.

EVALUATED EXISTING POLICIES; analyzed and updated procedures and policies for the Commander’s Support Staff Programs. Ensured all elements were in compliance with Air Force standards. Developed and implemented revised methods, procedures, and workflow efficiencies in an ongoing effort to achieve quality and productivity goals.

RECOMMENDED IMPROVEMENTS FOR EXISTING PROGRAMS; continually analyzed operations, procedures and policies to achieve highest efficiency and best practices. Recommended and implemented range of process improvement initiatives. For instance, identified error trends in the evaluation program process. Devised a detailed checklist outlining potential pitfalls to be used during future evaluations, significantly lowering the error rate and eliminating discrepancies.

KEY ACCOMPLISHMENTS: Improved customer service by 45 percent through strategic planning initiative resulting in the merge of the Organization Management Office and the Commander Support Staff. Designed and developed detail continuity book which received exceptional reviews from the Directors and contributed to the unit’s “Outstanding” rating during the last unit compliance inspection.

Executive Assistant to the Vice Commander March 2003 – May 2005

Air National Guard Readiness Center 50 hours per week

Andrews Air Force Base Salary: 80,500. Per year

Camp Springs, MD

Supervisor: Colonel (retired) Debra Larrabee 703-***-****, permission to contact. yes

PLANNED AND ORGANIZED SUPPORT SERVICES, PROGRAMS, functions, meetings and activities. Coordinated and executed numerous staff meetings, retirement and promotion ceremonies, unit holiday parties, and a farewell picnic for the Commander. Developed detailed program plans including tasks associated with each program or event, assignment of responsibility, timelines and resource requirements. Monitored program and event implementation, adjusting plans to meet changing conditions. Communicated to subordinates event and program specifications. Evaluated event and program effectiveness in order to increase efficiency and effectiveness for future programs.

MANAGED ADMINISTRATION OPERATIONS; tracked hundreds of official correspondence items from the Directorates of the Air National Guard Readiness Center. Drafted, proofread, and edited all official correspondence and classified material.

Used a variety of advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents.

Demonstrated strong command of the English language through correct spelling, grammar, punctuation, capitalization, sentence structure, and format when preparing and editing written correspondence and reports. stablished and maintained appropriate systems to track administrative processes and ensured completion.

STRONG ORAL COMMUNICATION SKILLS; applied dynamic communication and interpersonal relation skills toward proactively representing organization in intra-agency working groups and meetings to support cohesiveness in achieving objectives.

Collaborated effectively with upper level management to provide policy guidance and interpretation.

Human Resource Manager March 2000 – March 2003

Air National Guard Readiness Center 50 hours per week

Andrews Air Force Base Salary: $ 75,000. Per year

Camp Springs, MD

Supervisor: MSgt Danan Holloway 301-***-****, permission to contact.

MANAGED FULL RANGE OF PERSONNEL FUNCTIONS and activities. Oversaw personnel action requests, master personnel records and Commander Support Staff tasks. Efficiently provided quality customer-focused service to approximately 11,000 active duty and retired personnel and their dependents.

UPDATED PERSONNEL DATABASE and utilized specialized software; verified and updated personnel data pertaining to citizenship, religious preference, name changes, Servicemen’s Group Life Insurance (SGLI), and TRI-Care Dental Program into the data system. Prepared and distributed over 1000 Emergency Data Cards (DD Form 93), and SGLI Contracts. Used the Real Time Automated Processing Identification System (RAPIDS) to verify and update the Defense Eligibility and Enrollment Reporting System (DEERS). Issued automated identification cards for all eligible personnel and dependents using RAPIDS equipment.

Human Resource Manager March 1997 – March 2000

Dyess Air Force Base 50 hours per week

Abilene, TX Salary: 73,000. Per year

Supervisor: SMSgt (retired) Victor Segura 301-***-****, no forwarding phone number.

OVERSAW PERSONNEL PLACEMENT ACTIVITIES; managed all aspects of the appraisal, awards, promotions, classification and selection in regard to personnel. Monitored and planned for 300 personnel departing the agency, ensured staffing remained consistent. Organized and executed retirement and separation interviews for over 400 members. Provided information regarding Veteran benefits and policies.

MANAGED PERSONNEL RECRUITMENT AND TRAINING; managed, developed and lead a staff of 10 junior airmen to ensure all personnel were briefed and trained immediately upon placement into a mobility position in an effort to prevent mission degradation. Utilized in-depth knowledge of principles, techniques, and methods of instruction, use of visual aids, learning processes, curriculum development; training evaluation, and counseling methods and techniques. Composed and revised curriculum materials used in the instruction of Air Force active duty, guard and reserve personnel enrolled in the Human Resources/Personnel Apprentice course. Managed classroom responsibilities including administering, grading, and critiquing tests, and performing progress checks. Actively maintained continuity of the learning process.

education

Bachelor of Science Degree in Management, National Louis University, Wheeling, Illinois, GPA: 3.5, 2005

Associate Degree in Human Resource Management, Community College of the Air Force, Gunter, Alabama, GPA: 3.5, 2000

LICENSES AND CERTIFICATIONS

Behaviors for Success, Census, 5/17

Time and Project Management for Administrative Professionals, Census, 5/17

OPM, Delegating Examining Training, OPM 05/17, Wash, DC

Emerging HR Leaders Forum, Partnership for Public Service, 11/16, Wash, DC

OPM, Delegating Examining Training, OPM 05/14 (3 days) Wash, DC

HR Connect Training completed 2/14

OPM, Designing an Assessment Strategy, 06/11

HR University, Uniformed Services Employment and Reemployment Rights Act (USERRA), 03/11

HR University, Hiring Reform for Hiring Managers, 03/11

HR University, Hiring People with Disabilities Made Simple, 03/11

HR University, Category Rating, 03/11

HR University, Applying for Jobs Using Schedule A, 03/11

USDA, Graduate School, Federal Pay setting, 3/11

USDA, Graduate School, Processing Federal Personnel Actions, 03/11

USDA, Graduate School, Federal Staffing and Placement, 03/11

Dept. of the Air Force, Personnel Craftsman, 08/01

Dept. of the Air Force, Personnel Specialist Course, 04/98

Dept. of the Air Force, Sorts Data Handler, 09/97

Dept. of the Air Force, Airman Leadership School, 08/95

Dept. of the Air Force, Quality Air Force Awareness Training, 12/93

Dept. of the Air Force, Supervisors Course, 06/92

Dept. of the Air Force, Train the Trainer, 03/91

Dept. of the Air Force, Basic Military Training, 06/88

awards and recognitions

Meritorious Service Medal, Air Force Commendation Medal (2), Air Force Achievement Medal (1), National Defense Service Medal (2), Armed Forces Expeditionary Medal, NCO Professional Military Education Ribbon (2), Air Force Outstanding Unit Award (6), Air Force Good Conduct Medal (2), Air Force Longevity Service Ribbon (3), Air Force Overseas Long Tour Ribbon (1), Air Force Short Tour Ribbon and Air Force Training Ribbon.

affiliations

National Member of the Society of Human Resource Management

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