Customer Service Store Manager

MD

MICHAEL DECKER

************@*****.*** 928-***-**** Yuma, AZ 85364

Customer-oriented Store Manager offering over 43 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Supply Ordering

Team Development

Promotional Planning

Store Operations Oversight

Payroll Management

Operational Budgeting

Budget Administration

Store Merchandising

Revenue Generation

Operations Management

Customer Service Management

Partnership Building

Retail Inventory Management

Project Management

Shift Scheduling

Competitor Monitoring

Employee Training

Loss Prevention

Talent Recruitment

POS Systems

Risk Management

Report Generation

Process Improvements

Sales Expertise

Security System Monitoring

Customer Relations

Staff Supervision

Outstanding Communication Skills

Cash Management

Flexible Schedule

Staff Management

Employee Terminations

Leadership Development

Replenishment and Recovery

Database Management

Budget Development

Relationship Building and Management

Inventory Management

Inventory Control

Customer Service

Inventory Oversight

Pricing Strategies

Mathematical Aptitude

Delegating Work

Sales Strategies

Sales Professional

Operations Oversight

Store Opening and Closing

Performance Reviews

Vendor Management

Leading Staff Meetings

Opening and Closing Procedures

Program Implementation

Accurate Cash Handling

Policies and Procedures

Training and Mentoring

Special Events

Store Opening and Closing Procedures

Strategic Thinker

Retail Merchandise Quality Standards

Order Management

Product Merchandising

Loss Prevention Procedures

MS Office Proficient

Bank and Safe Deposits

Recruiting and Hiring

Team Leadership

Sales Promotions

Root Cause Analysis

Friendly and Positive

Problem-Solving

Work Planning and Prioritization

Team Building and Leadership

Budgeting and Cost Control

Culture Development

Multitasking and Organization

Summary

Skills

Marketing and Promotions

Advertising and Marketing

Program Administration

Employee Supervision and Motivation

Shift Checklists

Operations

Reliable

Documentation and Reporting

Food City Yuma, AZ

Store Manager

06/2001 - 11/2023

Conducted daily store operations, including opening and closing procedures and cash handling.

Monitored inventory levels and placed orders to restock shelves. Developed strategies to maximize sales and profitability. Established customer service standards and monitored staff compliance. Organized promotional events to increase product awareness. Resolved customer complaints in a timely manner.

Recruited, trained and supervised new employees.

Ensured compliance with safety regulations and company policies. Implemented efficient systems for tracking stock movement. Analyzed financial data to identify areas of improvement. Maintained accurate records of employee performance reviews. Created weekly work schedules for store personnel. Performed regular price checks to ensure competitive pricing. Assessed operational efficiency of the store's departments. Managed daily banking activities such as deposits and withdrawals. Identified opportunities for cost savings through waste reduction initiatives.

Prepared monthly reports on sales figures, expenses, profits. Developed relationships with suppliers to negotiate better prices. Updated POS system with new products and promotional offers. Planned special promotions or discounts based on market trends. Provided feedback on marketing campaigns to improve effectiveness. Trained and mentored associates to teach daily tasks and procedures. Managed inventory tracking and physical inventory counts to minimize loss.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Monitored employee performance and identified performance gaps for corrective action.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Oversaw inventory management through cycle counts, audits and shrinkage control.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Updated and maintained store signage and displays. Strengthened work flow productivity by hiring, managing and developing top talent.

Established store tactics and strategies to achieve operational performance Experience

and sales goals.

Evaluated store performance and incorporated feedback to implement improvement plans.

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity. Answered product questions with up-to-date knowledge of sales and promotions.

Preserved product quality by maintaining stockrooms and disposing of damaged items.

Reviewed customer feedback to make operational improvements and promote satisfaction.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Oversaw storewide merchandising benchmarks to maintain operational excellence.

Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Kofa High School Yuma, AZ

High School Diploma

05/1981

Arizona Western College Yuma, AZ

Some College (No Degree) in General Studies

Cornell University Ithaca, NY

Some College (No Degree) in Retail Management

University of Southern California Los Angeles, CA Some College (No Degree) in Retail Management

Food Safety Manager Certificate January 24, 2019

References available upon request.

Education and Training

Certifications

References

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