Customer Service Operations

ADETOPE ADEKANBI (CSM)

Dallas, TX · 347-***-****

***************@*****.***

References are available upon request.

OBJECTIVE:

Seeking a full-time performance in a customer service operations and management position within a reputable organization that provides opportunities for contribution to company expansion, increased market share, customer satisfaction, performance, and profitability.

CAREER PROFILE:

Use humor a positive attitude and high standards to motivate staff to excellence.

Excellent oral and written communication skills.

Maintain professionalism at all times and use discretion when handling confidential data.

Excellent customer service skills.

Excel in meeting objectives using independent action, prioritization, persistence, and leadership skills.

Proficiency in the use of Microsoft word, excel, PowerPoint, and Internet facilities.

Adapt quickly to diverse management and client style.

Open to learning new innovations.

Skills/Tools

*Team building *Process improvement *Team development and management

*MS Office *Strategic planning *Effective servant leader.

PROFESSIONAL EXPERIENCE

WTW, Willis Towers Watson, Extend Health, or Via Benefits. - August 2023

Pre-Enrollment Specialist Seasonal

resource for our participants who are preparing to enroll.

Including verifying/updating profile information.

Helping participants navigate our website.

Explaining the basics of Medicare coverage.

Faramade Security Services LLC (Dallas, Texas)- January 2021

Logistics Coordinator

Coordinating transportation providers to ensure prompt and proper movement of shipments.

Responding to customer inquiries and referring clients to the proper channels.

Review purchase orders and shipping documents to ensure accuracy.

Making special shipping arrangements as necessary.

Tracking and fixing shipping errors.

Preparing bills and invoices.

Managing distribution and shipment budgets.

Ensuring that the quality of all services provided meets the required standards.

Developing processes that make the supply chain more efficient and organized.

KGC Technology (Dallas, Texas)- July 2018 – December 2020

CSM

•Receive customers/guests/ staff into the building as the first point of contact.

•Managing incoming calls and customer service inquiries

•Interact with company customers to provide them with information to address inquiries regarding products and services

•Provide accurate, valid, and complete information by using the right methods/tools

•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents

• Record new stock on the computer system as it comes in and goes out.

•Perform inventory count, label all new stock, and monitor stock levels at the warehouse.

•Ensure that materials are distributed evenly or as scheduled to various departments.

•Prepare daily customer/customer reports showing total stock inflow and outflow grouping into different customer activities.

CVS (Houston, Texas)- January 2017 – July 2018

Pharmacy Technician

•Supporting pharmacological services by assembling, stocking, and distributing medications

•Maintaining records by recording and filing the prescriptions and orders of physicians

•Sorting, stocking, and labeling medications and monitoring inventory

•Responding to the requests of patients and healthcare providers, answering their questions, and referring various inquiries to the pharmacist.

•Complying with rules, regulations, and procedures to help maintain a clean and safe pharmacy, such as by sterilizing equipment and surfaces.

•Processing prescriptions electronically and ensuring all information is accurate and complete.

•Generating revenues by recording, calculating, and issuing charges.

•Undertaking administrative tasks such as record-keeping as assigned by a physician or facility manager from time to time.

Grace Care Katy Center (Houston, Texas) - June 2015 – December 2016

Certified Nursing Assistant

•Grooming and bathing patients with low mobility

•Preparing each patient room with necessary items like blankets, pillows, medical equipment, and bathroom needs.

•Helping patients eat and take medications.

•Making sure they have regular meals and proper medication dosages.

•Monitoring vitals and patient behavior and reporting them to the nursing and medical staff.

•Assisting patients with mobility needs, transferring them from wheelchair to bed

•Turning or adjusting patients in bed to prevent bedsores or other discomforts.

•Exercising patients by helping them walk.

Education/Certification

2007

High School Diploma, A. Lincoln, New York

2015

Certified Nursing Assistant, Houston Community College, Texas

2019

Certified Scrum Master, Scrum Alliance.

2022

Registered Nurse, Care Hope College, Florida.

Contact this candidate