Customer Service General Manager

Daniel Levings **********@*****.***

**** ****** *** ******, ** 87544 505-***-****

Professional Summary:

• 15+ years Management experience

• 15+ years Customer Service experience

Core Competencies:

• Achievement/Results Orientation

• Adaptability/Flexibility

• Analytical Thinking

• Change Management & Leadership

• Client/Customer Service

• Communication

• Training and Development

• Conflict Resolution

• Decision Making/Decisiveness

• Contract negotiations

• Planning/Organizing

• Policy Development

• Vendor relationship management

• Inventory management

Professional Skills:

• Managed high level customer service expectations while promoting a positive, professional attitude throughout daily interactions with the public.

• Supervised a variety of programs and policies regarding associates and potential associates, such as: advertising job positions, recruitment, processing applications, separation, contracts, and compensation schedule in compliance with company policies, union contracts, and state and federal laws.

• Performed administrative duties such as: answering phones, responding to professional emails in a timely manner, scheduling meetings and consistent use of general office equipment.

• Basic computer skills using MS office

• Communicated with other departments, employees, applicants, administrators, and staff to provide information and assistance regarding recruitment, transfers, employment, and personnel records in compliance with HIPAA regulations.

• Organization and planning of various meetings and employee programs and events in accordance with specific department needs.

• Conducted employee orientation programs including introducing personnel, employment benefits, payroll, and specialized training.

• Maintained confidentially concerning personnel actions, legal actions, termination and organizational plans in compliance with legal and corporate guidelines.

• Demonstrated confidentiality in all processes of records management and document archiving.

Work Experience:

Store manager Natural Grocers (3/23 to Current)

Assistant Store Director Smiths Food and Drug (04/04 to 3/23)

General Manager Red Rock Foods (8/02 to 6/03)

Route Sales Manager Frito Lay (03/02 to 08/02)

District Manager MJG Corp. (10/01 to 2/02)

Assistant General Manager Applebee’s (8/99 to 9/01)

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