Human Resource General Manager

LINA OKPARA

Edmonton, AB T*W*N* • 780-***-**** • ************@*****.***

Professional Summary

Detail-oriented and proactive administrative professional with over 5 years of experience in managing office procedures and supporting senior managers. Skilled in organizing documentation, managing employee records, and streamlining internal processes. Strong communicator with a keen ability to provide support and resolve project issues. Committed to high standards of work excellence and maintaining a fluid office environment.

Skills

Excellent organizational and time management

skills

Resources Allocation

Office Supervision

Recordkeeping and Reporting

Organization and Multitasking

Documentation and control

Employee Development

Developing Policies and Procedures

Vendor Negotiations

Records Management

Customer Satisfaction Evaluation

Microsoft Office

Time management abilities

Work History

Human Resource and Administrative Manager, 01/2018 to 12/2022 Ejesi Global International Limited – Nigeria

Implement training programs for new hires and ongoing training for staff development Administer employee performance reviews and facilitate conflict resolution procedures. Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Greeted visitors, employees and clients politely and professionally for excellent reception service. Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.

General Manager, 09/2015 to 01/2018

Chinemex and Son's Enterprises – Nigeria

Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Managed budget implementations, employee evaluations, and contract details. Formulated policies and procedures to streamline operations. Analyzed market trends and competitor activities to create competitive advantages. Interacted well with customers to build connections and nurture relationships. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Managed purchasing, sales, marketing and customer account operations efficiently. Negotiated price and service with customers and vendors to decrease expenses and increase profit. Education

MBA: Business Administration, Expected in 06/2024

University Canada West - Vancouver, BC

Bachelor of Science: Business Management, 08/2015

Abia State University - Uturu, Abia State Nigeria. References

Available upon request.

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