Customer Service Certified Nursing
Resume:
Shellee A Wells
** *’Neal Circle
Rozet, WY *****
Cell Phone: 307-***-****
Objective
A position in a professional office which will utilize my medical and customer service experiences to benefit my employer. Also to use the skills I have learned as a certified nursing assistant.
Employment History
Certified Nursing Assistant
12/2016 to 08/2017
Goshen Care Center/Alzheimer Unit
General patient care including, bathing, feeding, charting, dressing residents, changing briefs monitoring needs of patient, using sit to stand lifts, full body lifts, stocking supplies, working with other aides on duty. Helping the RN in charge if needed and reporting change in the condition of the resident to the RN.
Desk Clerk
02/2016 to 12/2016
Best Western Motel
Greeting customers, answering phones, taking reservations, data entry, responsible for balancing cash draw, checking in and checking out guests, and using utilizing my customer service skills.
Certified Nursing Assistant
3/15 to 01/16
Platte County Memorial Nursing Home
General patient care including, bathing, vital signs, charting, monitoring needs of patient, ordering and gathering supplies, restocking equipment, working closely with other staff. I have BLS training from the American Heart Association and A Certified Nursing Certificate.
Certified Nursing Assistant/Health Manager
6/1/11-01/29/15
Services for Seniors, Inc.
In Home CNA duties, Medicaid and general billing, staff scheduling, customer service, management and hiring of staff CNA’s.
Certified Nursing Assistant
10/15/08 to 5/31/11
Memorial Hospital of Converse County
General patient care including, bathing, vital signs, charting, monitoring needs of patient, ordering and gathering supplies, restocking equipment, working closely with other staff. I have BLS training from the American Heart Association and A Certified Nursing Certificate.
Waitress
11/07/07 to 10/14/08
Pizza Hut Wheatland, WY
Greeting people, sitting customers, taking orders, preparing food, serving food, cleaning tables and taking payment.
Billing Manager
1/2005 to 4/01/2016
Eastern Wyoming Ambulance Wheatland, WY
Medical coding, correspondence, accounts receivable, customer service and general day to day office duties. I submit electronic billing, data entry of medical information and I post payments from insurance companies, and private payers, occasional ambulance operations.
Office Manager
6/2007 - 11/2007
Splitrock Vision Clinic Wheatland, WY
Medical billing, coding, scheduling, corresponding with other physicians, entering medical information into computer, bookkeeping, accounts receivable, dealing with primary and secondary insurance companies, receptionist duties, customer service, ordering supplies and other general office duties.
Reimbursement Coordinator
01/29/2003-08/16/2006
Platte County Home Care – (United Medical Center) Wheatland, WY
My duties included medical coding, billing, telephones, computer work, scheduling, communication with doctors, nurses, patients and other agencies regarding patient’s needs. I was responsible for auditing charts, accounts receivables, working with director to insure paperwork was correct and appropriate, ordering of supplies, doing electronic billing submission and routine office duties. I also did receptionist duties, customer service with patients, doctors, nurses and other departments in our home office in Cheyenne.
Reimbursement Coordinator
12/1993 – 01/28/04
Platte County Memorial Home Care Wheatland, WY
My duties included medical coding, billing, telephones, computer work, scheduling, communication with doctors, nurses, patients and other agencies regarding patient’s needs. I was responsible for auditing charts, accounts receivables, working with director to insure paperwork was correct and appropriate, ordering of supplies, doing electronic billing submission and routine office duties. I also did receptionist duties, customer service with patients, doctors, nurses and other departments within the hospital and in the Arizona Offices.
Executive Secretary
11/1989 - 12/1993
KGWN-TV 5 Cheyenne, WY
Greeting the public, scheduling appointments, typing letters, filling, working with the FCC and other departments, coping news programs, and help with programming duties.
Education History
Completion Date Issuing Degree Received Course of
Institution Study
05/1982/83 Eastern 1 Year St College or a Secretarial Science Wyoming Technical or College Vocational School
No Degree – one year completed
05/10/08 L.C.C.C Certified Nursing Assistant
Additional Information
Extensive computer experience including Excel, Outlook, Office Mate, Dynalink, McKesson, and Data Processing. Comfortable using multi-line phone systems and all office machines. I have excellent general office skills, customer service skills and am a people person.
References
Jodi Frankie, Manager
Pizza Hut
Wheatland, WY 82201
Business Reference -2 year(s)
Connie Marker, RN
Platte County Memorial Hospital,
201 14th Street Wheatland, WY 82201
Business Reference-10 year(s).
Rebecca Bromely, RN
Memorial Hospital of Converse County Hospital
111 S. Fifth Street
Douglas, WY 82333
Business Reference-3 year(s).
Robynn Scheehle, Supervisor of Nursing
Memorial Hospital of Converse County Hospital
111 S. Fifth Street
Douglas, WY 82633
Business Referencee-1 yr.
DeAnn Hensel, Director
Services for Seniors, Inc.
1605 16th Street
Wheatland, WY 82001
Jeffery Baker, A/P, Bookkeeper
Services for Seniors, Inc.
1605 16th Street
Wheatland, WY, 82201
Peggy Caldwell, RN, BS
Memorial Hospital of Converse County
61 Overhill Trail
Douglas, WY 82633
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