Customer Service Technical Support

Maryann Vagi, MBA

Cleveland, Ohio 404-***-**** *********@*****.*** www.linkedin.com/in/mary-vagi Problem Solving Relationship Building Customer Satisfaction Experienced IT Professional proficient in diagnosing and resolving technical issues for both local and remote personnel. Skilled in business management, administration, support services and delivering prompt solutions to ensure optimal IT functionality and end-user satisfaction. Committed to maintaining superior customer service standards. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation

• Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Creative Problem Solving • Leadership• Budget Planning • Presentation EDUCATION & CERTIFICATIONS

Google IT Support Professional Certificate Completion: 12/2023

● The Bits and Bytes of Computer Networking

● IT Security Defense against the digital dark arts

● Technical Support Fundamentals

● Systems Administration and IT Infrastructure service

● Operating Systems and You: Becoming a Power User

● Microsoft 365, Windows 10

● Spiceworks ticketing system & fundamental cloud concepts University of Calabar, Nigeria Masters in Business Administration (MBA} RELEVANT PROFESSIONAL EXPERIENCE

Press Operator Premix Conneaut, OH 10/2022 - 05/2023

● Achieved a 25% increase in production output through efficient product assembly while strictly adhering to specifications.

● Maintained a secure working environment with a 100% accident-free record by rigorously following safety procedures.

● Reduced equipment downtime by 15% through proactive monitoring and prompt reporting of manufacturing equipment faults.

● Improved overall operational efficiency with a 20% increase in productivity during peak periods by demonstrating a positive work ethic and willingness to work overtime.

● Consistently produced high-quality products, earning a 95% satisfaction rate from internal stakeholders. Admin Assistant RA Cosmetics Norcross, GA 06/2017 - 10/2021

● Established and maintained an organized filing system, resulting in a 30% reduction in document retrieval time.

● Managed communication channels, handling phone calls and correspondence, leading to a 20% increase in response time.

● Updated paperwork and performed word processing tasks, resulting in a 15% improvement in document accuracy.

● Demonstrated versatility by assisting in Sales, Marketing, and Production Services, contributing to a 20% increase in cross-functional efficiency.

General Manager/Business Partner Kings Garden Hotel Abuja, Nigeria 09/2006 - 04/2016

● Meticulously managed budgets to reduce expenses by 10%.

● Executed campaigns resulting in a 20% increase in brand visibility and 15% growth in market share.

● Produced reports and data analysis, contributing to a 10% revenue increase.

● Led a team to achieve 20% higher productivity and reduced turnover by 15%.

● Maintained a 95% guest satisfaction rate, leading to a 20% increase in repeat business.

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