General Manager Customer Service

John A. Ciaramitaro

**** ********** **

Benton, AR 72019

Telephone: 508-***-****

**************@*****.***

Highlights

Enthusiastic, creative, responsible

Innovative, coaching training; proven ability to adapt well to a challenge

Dedication and drive as a hard-working individual

Easy to work with; cooperative and supportive team leader delivering results

Ability to manage multiple tasks in a pressured environment Objective To grow within the company by achieving common goals and increasing revenue.

Rise above all competition by exceeding customer’s expectations. Education Montachusett Regional Vocational Tech, Fitchburg, MA 1983 - 1987 Glow Training Center: Advanced Word &Excel January 2001 & July 2002 Experience Kum & Go. Benton AR August 2022 – Present General Manager - Operated 24-hour gas statation / convenance store with 15 employees. US Pizza Co. Little Rock AR March 2020 – August 2022 General Manager

Managed all aspects of restaurant business. Inventory. Scheduling & Hireing Gatehouse Media, LLC. Worcester MA April 2017 – October 2017 Worcester Telegram & Gazette Multimedia Account Executive / Advertising Sales Providing clients with both Print & Digital Solutions for business advertising needs. Focused targeting delivering the right message to the right audience. Staples Advantage, Framingham, MA August 2005 – October 2016 Account Manager / Packaging Procurement Specialist Acquiring new business as well as developing existing accounts to be more profitable Daily responsibilities working with national manufacturers of poly & corrugated products, acquiring quotes and minimum order quantities needed to secure business needs. Work closely with Marketing Manager playing key role with creative sales drivers. Researching material and concentrating on ship & pack categories to maximize our customer’s share of wallet. In-depth use of Salesforce.com in managing account base. Excellent rapport building skills, to maintain long lasting business relationships.

.

Chiswick / Outside Sales Support Representative August 2000-June 2003 Some of the daily duties I was responsible for were taking inbound and outbound calls, maintaining sales and profitability while providing superior customer service, working direct with field representatives to generate business, and partner on problem solving resolutions. Customer Service Specialist

As a customer service specialist, I was a primary contact for resolving all customer issue though inbound and outbound calls, mail, faxes, and/or E-mail correspondence. Inside Sales Representative

As an inside sales representative, I handled inbound calls on behalf of the catalog sales, along with fulfilling customers’ orders & working to exceed monthly sales goals.

Contact this candidate