Customer Service Talent Acquisition
Resume:
Charlie Bagley
Cincinnati, OH
**********@*****.***
Experienced culinary and customer service professional with more than ten years of diverse and progressive experience.
Work Experience
Construction Worker
Angelcraft Renovations-Cincinnati, OH
March 2024 to Present
Talent Acquisition Specialist
Bagley Consulting-Cincinnati, OH
April 2022 to Present
• Provide input to ensure that teams consist of diverse, qualified individuals
• Ensure that staffing needs are being met with a long-term strategy in mind
• Devise and implement sourcing strategies, such as an employer branding initiative, to build pipelines for potential applicants
• Create and implement end-to-end hiring processes to ensure a positive experience for candidates
• Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
Sous Chef
Golden Lamb-Lebanon, OH
August 2023 to February 2024
• Deliver superior guest services, ensuring guest satisfaction.
• Coordinate communication and assist between the front of the house and back of the house staff and managers.
• Mentor and coach front of the house and back of the house staff.
• Make hiring and termination recommendations to the general manager.
• Oversee all financial responsibilities including inventory, ordering food, and hitting all labor targets.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Arrange for new employees proper onboarding (scheduling training, etc.).
• Monitor compliance with safety and hygiene regulations. Chef Manager
Sodexo-Mason, OH
January 2023 to August 2023
• Manage the daily food production including production planning and controls.
• Ensure Sodexo Culinary Standards including recipe compliance and food quality, manage food costing, controls and compliance.
• Develop menus and manage inventory.
• Have high expectations for customer service and quality of food.
• Provides culinary leadership within a medium sized unit including menu planning, program execution and staff management & training.
• Works directly with internal and external clients managing the catering process from beginning through execution.
Sous Chef
Ronald McDonald House Charities-Cincinnati, OH
October 2021 to April 2022
• Assist the Chef to execute a safe and healthy food service program that will deliver quality, variety, service, cleanliness and value for Ronald McDonald House guests, volunteers and staff (including internal house events, functions and meetings).
• Manage and enforce all food safety and sanitation requirements and practices to maintain high standards of quality control, hygiene, health and safety.
• Follows established recipes and food serving guidelines set by the chef to ensure all allergy food safety.
• Coordinate and oversee the operation of our kitchen areas.
• Provide direction, coordination and supervision to volunteer meal groups. Kitchen Manager/Chef
Henry Hosea House-Newport, KY
March 2020 to October 2021
Account Specialist
HORAN-Cincinnati, OH
September 2018 to December 2019
Administrative Assistant
Bagley Consulting-Cincinnati, OH
March 2017 to August 2018
Ramp Agent
Trego/Dugan Aviation-Hebron, KY
July 2016 to March 2017
Line Cook
Otto's-Covington, KY
June 2015 to July 2016
Line Cook
Tousey House Tavern-Burlington, KY
August 2012 to June 2015
Education
Bachelor's degree in Psychology
University of Cincinnati-Main Campus - Cincinnati, OH Skills
• Culinary Experience
• Talent Acquisition
• Menu Planning
• Food Production
• HR Sourcing
• Production Planning
• Kitchen Management Experience
• Pricing
• Recruiting
• Human Resources
• Guest Services
• Catering
• Restaurant Management
• Food Preparation
• Purchasing
• Interviewing
• Food Safety
• Microsoft Office
• Production Management
• Management
• Banquet Experience
• Labor Cost Analysis
• Cash handling
• Kitchen management
• Leadership
• Food service
• Cooking
• Kitchen experience
• Mentoring
• Quality control
• Sourcing
• Procurement
• Customer service
• Sales
• Employee evaluation
• Cooking
• Culinary experience
• Kitchen management
• Driving
• Mechanical knowledge
• Maintenance
• Commercial driving
• Delivery driver experience
• Cash register
• Branding
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Basic math
• English
• Supervising experience
• Computer skills
• Marketing
• Experience with children
• Negotiation
• ATS
• HR sourcing
• Food preparation
• Leadership
• Food handling
• Menu planning
• Knife skills
• Kitchen experience
• Meal preparation
• Food industry
• Supervising experience
• Team management
• Teaching
• Curriculum development
• Classroom experience
• Detailing
• Car wash
• Plumbing
• Electrical experience
• Mechanical knowledge
• Knife skills
• Meal preparation
• Food handling
Certifications and Licenses
Driver's License
Food Handler Certification
First Aid Certification
AED Certification
Pesticide Applicator’s License
Certified Compensation Professional
Certified Employee Benefit Specialist
EPA Type I
EPA Certification
EPA Universal Certification
Property & Casualty License
Life & Health Insurance License
Life Insurance License
Insurance Producer License
Motorcycle License
cpr certification
servsafe
March 2021 to March 2026
non-cdl class c
cpi certification
Scissor Lift Certification
OSHA 10
Professional In Human Resources
HACCP Certification
ASE Certification
Tanker Endorsement
Personal Lines License
EPA Type II
EPA Refrigeration Certification
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