Customer Service Information Technology

PROFILE

As a MIS Professional my skills sets are transferable and performing this job successfully as the qualifications listed below are some of the skills I consistently work at now during my continued volunteer efforts. As a Subject Matter Expert planning, organizing activities related to the design, development, and installation of information and communication systems also providing and coordinating planning and recommending the most appropriate technology for company- wide refresh and upgrading of technology for the integration of networking of multiple technologies. . . Demonstrating strong critical thinking skills, attention to detail, creative approach to solving problems, exceptional adaptability, drive and superlative communication skills Able to manage multiple tasks in a fast-paced work environment. A highly energized and strategically focused leader possessing an exceptional analytical ability to consistently achieve positive results.

Core strengths include:

● Ensures systems run smoothly. ● Up to date on security issues, patches with new technologies

● Administer policies and goals ● Supervise and Mentor information technology professionals.

● Provides leadership for internal support ● Providing quality service and technological vision to staff

● Works collaboratively within Company ● Oversees internal system design and programming

● Oversees applications programming ● Oversees Data warehousing.

Problem Resolution Customer Service/Sales Service

Business Processes and Procedures Administrative and Finance/Accounting Support

Project Management and Client Assessment Motivating Others to Excellence

EDUCATION/LICENSES

Central Michigan University — Major Information Resource Management-Master Degree

Central State University —Major: Business Management/MIS– Bachelor Degree

Sinclair Community College—Major: Office Information Systems

Dunbar High School: Diploma Received

Ohio Commercial Driver License – Class B

Central Michigan University-Graduate Human Resource Certificate

Call Center Specialist / CareSource – Dayton, OH 2019 - Present

Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements; Ensure all HIPAA and State requirements/regulations are always adhered to. Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction. Build and strengthen member or provider relationships by providing quality customer service. Maintain knowledge and understanding of all processes and procedures. Adhere to all departmental and company policies and procedures. Maintain complete and accurate documentation of all of telephone and written communications. Act as a mentor to new hire employees. Performs other job related duties as requested.

Compliance Specialist / BDC Receptionist - SVG Motors – Dayton, OH 2017 - 2019

Field inbound phone calls daily; make at least 80- 100 outbound/inbound phone calls to gain new growth for the dealership. Generate sales appointments utilizing call scripts Efficiently record all customer interaction-activity in the Company's customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed. Effectively manage special tasks as assigned by the BDC Manager to contribute to overall team success of the team, department and organization. Supporting compliance managers and specialists includes performing administrative duties such as appropriate distribution of compliance information, maintaining compliance documentation, and ensuring required information is current and reported to appropriate agencies as requested.

IT Technician/Help desk - Volunteer Catholic Social Service Miami Valley – Dayton, OH 2018

Provide assistance by phone, email and /or using a ticket management system

Update the internal knowledgebase with issue resolution details

Support computers, laptops, and applications

Maintain user accounts including rights, permissions and systems groups

Track user account creation, changes and deletions

Leading software development projects with effective management

Evaluating and reviewing project results and statistics

Using advanced technologies in the execution of web application development processes

Monitoring/supervising new projects and web applications and testing them

Executing analysis and support tasks for an array of project and development procedures

Ohio Licensed Certified Driver/Administrative Assistant – Mont. County Engineer Dayton, OH 1994 - 2017

Serve as a relationship manager to team members to complete workloads expeditiously and encourage co-workers to collaborate on projects and work smarter throughout the daily tasks; responsibilities include:

Responsible for mowing grass with a heavy diesel tractor during summer months,

Operate a Dump Truck

Deliver salt and treat roads throughout in-climate weather.

Transporting Gravel and Dirt via hauling throughout Montgomery County. Repair roads and bridges.

Serve as a professional greeter within the Engineering office of Montgomery County

Maintain phone etiquette and in-person visitors; responsibilities include:

Customer Service, Greet visitors and direct them to appropriate department.

Data Entry Log in survey and description maps

Switchboard Telephone Operator, screen and direct telephone calls.

TRANSFERABLE SKILLS

Microsoft Windows XP, Window 7 operating system and Window 8/Microsoft Office 2003, 2007, 2010 and 2013/Microsoft exchange, Outlook email client/Customer service skills development/Team building activities/Job related training, tutorials webinar/Development/written, oral and communicator

TECHNICAL PROFICIENCIES

Installing work stations Connecting and setting up hardware

Providing network access and connectivity to the staff Loading all necessary software

Maintaining a list of necessary maintenance reports Installing and maintaining passwords

Advising staff about any security breach such as change in password Maintaining IP addresses

Identifying and preparing hardware for safe disposal Monitoring security

Research both current and potential service and resource Troubleshooting

Ensuring hardware is secured and stripped before disposal escalate problems

Adobe Acrobat, Flash, Photoshop, and Dreamweaver

REFERENCES UPON REQUEST

Contact this candidate