Project Manager Risk Management

Houssam BARADA, PMP®

linkedin.com/in/houssam-barada 514-***-**** *************@*****.***

Montreal, Canada

I have over 9 years of experience in the tech industry with a strong ability to manage critical customer escalations. My expertise includes understanding customer perspectives, developing effective resolution plans, and ensuring successful outcomes. With a robust background in project and program management, risk management, compliance, engagement management, escalation handling, managing P&L, and experience in theOracleportfolioacrossindustries,I excel in building stakeholder relationships and providing customer-facing support.

SKILLS

Customer Management Long-term Strategy, Customer Advocate, Drive Customer value Communication Exhibitedhigh-level communication abilities at the executive level, showcasing a process-first approach

Persuasion Assessing the preferences, needs and predispositions of individual or group Lateral Thinking Problem solving by provocation, Decision making and risk taking

WORK EXPERIENCE

Jun 2024 Program Manager (PMO) – Oracle Practice, MANNAI INFOTECH, Qatar Sep 2021 ManagedtheOracleTechnologyPortfolioacrossvariousindustries,includingCommunication,Media, Utilities, Oil & Gas, Healthcare, and more.

Acted as an Engagement Manager for all projects in my portfolio, coordinating with Oracle PdM, Sup- port and Key Account teams.

Managed and executed multiple implementation projects, overseeing adherence to project commu- nicationplans,facilitating change requests, andmanagingescalationthroughouttheprojectdelivery.

Oversaw portfolio’s Profit and Loss (P&L) and resource management.

CollaboratedwithInfotechdepartment’sProjectManagementOffice(PMO) toadheretothebestprac- tices.

Demonstrated commitment to the firm’s code of ethics and business conduct.

Transferred generated leads to account managers for further follow-up and closure. Customer Management Stakeholder Engagement Compliance Boost NPS scores Strategic Planning Manage P&L Sep 2021 Project Manager - SAS Partner, INFODRIVE ANALYTICS, Qatar Apr 2020 Oversaw Qatar Central Bank – Qatar Financial Investigation Unit’s Transaction Monitoring and Anti- Money Laundering Implementation Project, while managing customer relationships and expecta- tions, as well as leading the vendor’s team.

Maintained and managed relationships with third parties, customers, and vendors, adapting to dif- ferent viewpoints to achieve consensus and positive outcomes.

Developedprojectscope,projectedandmonitoredbudgets,and led several implementationprojects within the MENA region focusing on compliance, AML, and risk management for public and private sector entities.

Directed diverse client steering committees, presented demos, and collaborated closely with client business teams to ensure smooth UAT, SIT closure, and project completion.

Applied effective risk management strategies to deliver projects within the compliance domain, en- suring alignment with FATF recommendations.

Apr 2020 Project Manager – SAS Contingent, RYZKLYTIX CONSULTING SOLUTIONS, Qatar Feb 2018 Delivered numerous projects in the MENA region for major banks, insurance companies, and govern- mental entities, focusing on compliance, IFRS9 & IFRS17, and credit scoring.

Managed client communications, ensuring timely completion of project activities.

Appliedeffectiveriskmanagementandconflictmanagementtechniquestoensureallissuesandrisks were properly logged and handled, meeting client expectations.

Led steering committee meetings with clients.

SAS Viya expertise SAS programming

9 JUIN 2024 HOUSSAMBARADA- CV 1

Dec 2017 Accounting Project Manager, MORGAN INTERNATIONAL, United Arab Emirates Jan 2016 Led software implementation projects and internal process enhancements to streamline operations and improveproductivity,includingoverseeingtheSAGEprojectimplementationanddirectingaCRM implementation project with ”Administrate.”

Utilized data-driven insights to guide decision-making, boost performance, and ensure all business requirements were met during UAT.

Implemented internal audit policies and procedures to mitigate risks and reduce fraud across the organization’s global branches.

Managed financial operations including establishing cash flow statements, handling accounts recei- vables and payables, and managing tax declarations (VAT, income tax, tax on salaries) in compliance with country law.

Contributed to establishing and projecting budgets for Morgan’s branches in the Middle East, Europe, India, Canada, and Eastern Europe, and audited sales reports for Middle East and Europe branches.

Managed inventory for Morgan branches in the Middle East region.

EDUCATION

2015 BA – Business Management - University Saint Joseph, Beirut, Lebanon

LANGUAGES

English

French

Arabic

+ CETIFICATIONS

Project Management Professional PMP® Credential

#2901697

9 JUIN 2024 HOUSSAMBARADA- CV 2

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